Fraud Prevention and Detection Specialist, Crypto at SoFi

The role:We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to credit card account openings fraud referrals and the review of transactional activity in our checking/savings accounts credit card and investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.What youll do:Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systemsCompletes inbound/outbound calls with members fraudsters business entities or other financial institutions and takes appropriate action based on resultsAnalyze and review potentially fraudulent activity to ensure minimal loss to the organization and SoFi MembersCoordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraudAssist in the development maintenance and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activityInteracts with SoFi members as needed who are reporting fraudulent activityReview Member accounts for potential fraudulent activityCompile information from multiple channels and determine which accounts need to be restricted and what departments need to be contactedEnter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrenceProvide escalation and updates to the supervisor regarding alerts workedRespond promptly and exercise exceptional communication skills to optimize each contact with members partners and external vendors/banksEnsures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfactionFoster a culture of accountability collaboration speed innovation excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controlsHandle any special projects as assigned by the fraud management teamWhat youll need:1 years experience in banking financial services and/or other related industries preferredKnowledge of personal loan product preferredOutstanding time management skills and interpersonal skills and the ability to work with all levels within the organization in a collaborative mannerMust be able to establish peer relationships and communicate effectively with multiple company disciplines cross-functional and external teamsAbility to use Microsoft Office products.Excellent written and verbal communication skillsAbility to apply sound judgment effectively solve problems and determine fraudulent activity consistentlyDetail-oriented and process-oriented approachAccepts responsibility ownership and accountability for work resultsFinds a high-volume dynamic and team-focused environment engagingAbility to organize and prioritize workloadHigh school diploma or equivalent requiredMust have the availability to work flexible hours that will include weekendsPreferred:Previous Crypto knowledgeExperience with Zelle in a professional settingRequired Experience:IC Key Skills Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding Employment Type : Temp Experience: years Vacancy: 1