French/English speaking HR Specialist at kyyba

Looking for a HR cand who speaks, reads and writes in English and French (Canadian)I9 Exp is a big plus HR Specialist/ Workday/Service Now knowledge-BiLingual-Spanish/English 31.00 an hour w2 contract + 5 PTO days 31735 For Bi-Lingual Spanish Be sure they are strong interpersonal, collaborate and team building spirits as this is what the team looks for overall in addition to the skill sets listed below. 5. Hybrid Onsite Schedule: Minimum 3 days in office 7. What are the top 3-5 skills, experience or education required for this position: 1. Excellent communication skills 2. General HR Knowledge (I-9 knowledge is a bonus) 3. Workday/Service Now knowledge 4. Ability to perform in a high case volume organization 5. 1+ year experience in HR Daily Work Schedule: 830am - 5pm Mon-Fri NOTE: Spanish bi-lingual speaking skills a plus, for supporting PR; highly desirable, but this is NOT a hard requirement. HRConnect is the name for our centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs. This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution. Responsibilities: - Answers general questions and redirects misplaced calls - Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions - Guides HR Employee Self-Service and Manager Self-Service transactions - Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed - Inputs data into Workday to transact on customer requests - Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required -Documents all employee inquiries, issues, and transactions in case management tools as required -Participates in continuous improvement workshops and projects as requested -Participates in ad hoc projects as required Qualification Requirements: -High School Diploma or GED Equivalent. -1+ years’ experience within Human Resources. -1+ years’ experience in customer service. Preferred qualifications: -Strong customer service and interpersonal skills -Familiar with HR service and processes as well as HRIS tools and systems -Able to navigate computerized data entry systems and other relevant applications -Able to follow standard procedures and processes -Able to escalate issues timely to the right group -Ability to handle confidential and sensitive information