Fresh Departments Lead at Detroit People's Food Co-op

The Detroit Peoples Food Co-op -- a Black-led community-owned grocery store that aims to promote Black food sovereignty through a storefront in Detroits Historic North End -- is currently seeking an enthusiastic and dedicated Fresh Departments Lead to join our team. As a member of our team you will play a crucial role in creating a welcoming and inclusive environment for our members and customers while supporting the smooth operation of our co-op.The Fresh Lead supports the Fresh Departments Manager with maintenance of a clean inviting abundant well stocked set of fresh departments with outstanding customer service including selection ordering receiving pricing stocking and promotion of items working with local producers and supporting other department and store staff to meet goals for sales margin inventory turns and labor costs. Fresh departments include produce meat/seafood and refrigerated/dairy.StatusReports To: Fresh Departments ManagerFLSA Status: Non-exempt full-timeEssential Responsibilities and FunctionsExceed our customers expectations for service and provide a clean organized inclusive store environment and store experience for all people in accordance with the Co-ops customer service standards.Provide outstanding internal and external customer service: consistent prompt friendly courteous and professional.Ensure quick response to customer questions and concerns. Maintain communication through the customer comment box and other methods as directed.Maintain a calm and friendly attitude with all customers and in all situations striving to deescalate challenging situations with the support of the store team.Inform customers of co-op information for example new products specials educational materials and upcoming events.Understand and communicate the cooperative difference and the particulars of membership to shoppers and staff alike.Work to advance the mission of the Co-op through outstanding service to everyone we touch every day.Maintain a fresh abundant locally sourced attractively priced produce department with excellent selection and customer service.Work with Fresh Departments Manager to set preparation and stock priorities for produce staff.Trim wash bundle/repack produce as needed.Price produce to achieve margin and sales goals set by Fresh Departments Manager and GM while maintaining a competitive image.Select items for specials; mark down items as needed to reduce shrink and losses.Purchase produce following DPFC product selection guidelines.Establish and maintain purchasing relationships with local growers to meet the goals of the co-op.Negotiate with suppliers for favorable prices terms quality delivery.Plan attractive displays and ensure products are replenished rotated culled several times daily. Set quality standards for culling.Research new or alternative sources of supply.Receive produce deliveries or oversee receiving following established receiving procedures.Ensure accurate up-to-date PLUs at registers. Enter new products and price changes promptly and accurately into POS system.Coordinate purchasing for special deals and promotions to ensure adequate and timely supply of promoted products. Liaison with co-op deals program.Coordinate periodic price surveys of identified competitorsTrain store clerks on produce-related job responsibilities.Assist customers with produce questions and special orders. Offer samples and suggestions for purchase and preparation in a friendly courteous manner.Work with marketing or others to arrange tours of local farms for staff education as opportunities arise.Provide clear attractive consistent signage.Plan and build attractive produce displays using color and texture to enhance.Provide product information for customers and staff.Attend regular promotions meetings with department buyers and managers to plan promotions and storewide merchandising.Plan product locations and resets with buyers and department staff for sales and efficient shopping and stocking.Find a complete job description here: DPFC Fresh Departments Lead Job DescriptionRequirementsQualificationsTo perform this job successfully an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge skill and/or ability required.Knowledge of organic and commercial growing practices and organic certification regulationsCustomer service experience serving the publicExperience supervising a teamFamiliarity with natural foods and local farmingExperience in developing systems and proceduresAbility to read and understand department financial statementsWorking knowledge of Microsoft Office programsCommunications skills: good listening clear instructions de-escalationAccuracy attention to detailAbility to handle multiple demands and stay calmWillingness and ability to grow to meet the changing requirements of the jobSalary DescriptionStarts at $16/hr Key Skills Ruby,Typing,Customer Service,.NET,Hadoop,Haskell,Customer Support,Teradata,Java,Clojure,CPT Coding,4G/LTE Employment Type : Hourly Experience: years Vacancy: 1