Front Desk Agent at Homewood Suites By Hilton Indianapolis Carmel

Job SummaryWe arelooking to add an upbeatFront Desk Agentto their team to manage all aspects of hotel guests accommodation. You will welcome new guests and issue room keys manage reservations and provide information about rooms rates and amenities.About UsAs a leader in the hospitality industry Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of Best Places to Work the past 3 years (21 22 23) and are excited to expand our team as we continue to grow! While a large organization we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect Integrity Service and Excitement. We believe that when our team members are happy everyone benefits!BenefitsInsuranceMedicalDentalVisionVPSPTOEmployee DiscountEmployee Assistance Program401K w/ MatchLife InsuranceReferral Bonus ProgramResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel available rooms rates and amenitiesRespond to clients complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needsConfirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guestsUpsell additional facilities and services when appropriateMaintain updated records of bookings and paymentsQualificationsPrior experience as a Hotel Front Desk Agent Receptionist or similar roleExperience with hotel reservations software like OnQ or OperaCustomer service experienceExcellent communication and organizational skillsCompany BlurbWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1