Front Desk Agent (Overnight) Hilton Anatole at Hilton

The Hilton Anatoleis seeking a Full-Time Front Desk Agent (Overnight)to join our talented team!As a AAA 4-Diamond property spanning 45 acres and featuring over 1600 luxurious rooms 600000 square feet of event space and seven unique dining options Hilton Anatole is the epitome of excellence in hospitality.We are seeking an energetic individual who is career driven with a positive approach to hospitality.As the ideal candidate you will:Have previous experience in a mid-high volume hotel operationHave proven success of consistently executing a high-quality service in a professional atmosphereHave a detail-oriented approach to your work with a passion for guest satisfactionShift: able to work Overnight hours (11pm- 7:30am) along with weekends and Holidays.Pay Rate: $19.25 per hourWhat are the benefits of working for HiltonHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:Go Hilton travel program: 100 nights of discounted travelAccess to your pay when you need it through DailyPayHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parentsDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including college degrees and professional certificationsFlexible shifts and days offComprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via AmazonCareMental health resources including free counseling through our Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)401K plan and company match to help save for your retirement**Available benefits may vary depending upon property-specific terms and conditions of employmentWhat will I be doingAs a Front Desk Agent you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:Greets and registers guests providing prompt and courteous service.Checks guests out of the hotel.Resolves guest challenges throughout their stay in the hotel.Upgrades guests and promotes hotel services and amenities.Completes the registration process codes electronic keys and makes appropriate selection of rooms based on guest needs.Promotes and administers Marketing Programs for arriving guests.Ensures guest knows location of room and arranges for team member to accompany guest to room.Provides welcome packet containing room keys tokens of our appreciation gifts etc. to guest.What are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!EOE/AA/Disabled/VeteransRequired Experience:Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1