Front Desk Agent Part Time 3PM-11PM Weekends at Homewood Suites The Colony

Raines Co. - Your Future is Now!Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner handling inquires checking-in/out and reserving rooms.Established in 1988 as a family-owned business we have grown into a fully integrated development management and investment company that develops operates and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates with our partners and within the communities where we operate.We offer comprehensive Medical/Dental/Vision benefits 401K a generous PTO program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.Essential Job FunctionsEnsures Outstanding customer service at all timesMaintains a friendly professional cheerful and courteous demeanor at all timesAccurately answers inquiries from potential guests and accepts hotel reservationsConsistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgencyResponds to telephone and in-person inquiries regarding reservations hotel information and guest concerns in a timely fashionUses suggestive selling techniques to sell room nights increase occupancy and revenueResolves customer issues complaints and problems in a quick efficient manner to maintain a high level of customer satisfaction and quality serviceAllocates rooms to expected arrivals after checking the guests preferences and special requestsBuilds strong relationships and coordinates with all other departments (housekeeping maintenance etc.)Ensures phone calls wake up calls and messages for guests are handled in a prompt efficient and professional mannerCross checks all billing instructions to ensure they are correctly updatedHandles group arrivals and pre-registers each guestEnsures payments are made or on file for each guest and that billing is routed for groups correctlyCompletes cash transactions and maintains full responsibility for personal bankEnsures Front desk log (book or system) is read and updatedEnsures safety by following guest check-in and security procedures and reporting suspicious activity to security manager or MODAssists all departments in servicing the guests especially during high volume periodsAttends meetings as requiredExperience and Education:Experience in customer service forward-facing or other guest-related positionsExperience in the hospitality industry hotels restaurants or similar in various roles preferredProficient in Microsoft 365 or similar computer applicationsMinimum High school diploma GED or equivalentRaines is proud to be an Equal Opportunity EmployerWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability genetic information or any other protected characteristic as outlined by federal state or local laws.This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pre-employment background check required.EEO/D/VApplication Tips:We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.Required Experience:Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Part-Time Experience: years Vacancy: 1