Front Desk Agent at The Fairmont Hotel

Company DescriptionJoinus at Accor,wherelife pulseswithpassion!As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.Hospitalityisaworkofheart,Joinus andbecomeaHeartist.Job DescriptionIf creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury and is the ideal environment to foster your career.We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Front Desk Agent.Front Desk Agents are responsible for providing exceptional guest service in a friendly, welcoming and courteous manner.WHAT IS IN IT FOR YOUCompetitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities Rate of Pay: $24.00-26.00 per hourResponsibilities:Check-in/check-out processCash and credit card handlingPost all transactions; ensure that all bills are kept up to date and accurate.Assist guests both in person and on the phone.Take advance reservations, bookings and special requirements, where necessary.Able to deal with guest messages and enquires in an efficient manner.To ensure each guest receives a warm welcome upon arrival at the hotel.Ensuring guest reservations and profiles are correctMust be able to stand for long periods of timeMust comply with all standard operating procedures and policies as well as servicestandardsOther duties as assignedQualificationsQualifications:Excellent written and verbal communication skillsMust be detail-orientedA knack for problem solvingPositive and team-orientedPassion for guest serviceExcellent interpersonal skillsHighly organized, results-oriented, work well under pressureMust be able to work flexible schedules including weekends and holidaysPrevious Front Office experience preferredCollege/University degree in related discipline an assetKnowledge of Property Manager systems (Opera) an assetAdditional InformationAll your information will be kept confidential according to EEO guidelines.