Front Desk Agent - Sawmill Creek Resort at Cedar Point Careers

Overview:

$16.00/hour

Ages 18+

At Cedar Point, work is FUN! Working as a Front Desk Agent

• Contribute to an amazing guest experience at Sawmill Creek.

• Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone.

• Learn and utilize the hotel Property Management System.

S

ome of our amazing perks and benefits:

• Paid training and FREE uniforms!

• FREE Admission to Cedar Point and our other properties!

• FREE tickets and discounts to local attractions!

• FREE tickets for family and friends!

• 20% discounts on food and merchandise!

• Employee-only ride nights, game nights, and FREE FOOD events!

Responsibilities:

• Ability to maintain guest information, including credit card information, in a secure and confidential manner.

• Ability to check guests into and out of the hotel, sell tickets, and answer guest questions.

• Ability to solve guest related concerns in a positive and professional manner.

  
  

  Maintain open communication with other shifts and the Front Office Manager.

• Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates.

• Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines.

• Meet Cedar Fair's attendance requirements.

  
  

  Other duties may be assigned.

Qualifications:

• Charismatic attitude

• Ability to learn and use the hotel Property Management System (Opera)

• Ability to work days, nights, weekends, and holidays to meet business needs

• Ability to stand for long periods of time

• Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law

• Ability to pass a background check, if 18 years of age or older