Front Desk AgentNight Audit Part Time at Holiday Inn Express Pasco

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guests accommodation. You will welcome new guests and issue room keys manage reservations and provide information about rooms rates and amenities.BenefitsSick PayEmployee DiscountsResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel available rooms rates and amenitiesLiaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needsConfirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guestsUpsell additional facilities and services when appropriateMaintain updated records of bookings and paymentsReview all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in houseExplain and provide any promotional items to each guest checking inResponds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be metCover other areas of hotel as neededDocument any guest accidents by completing the accident report formComplete the maintenance log whenever a complaint is reportedMaintain all areas of the front deskTake the initiative to greet guests in a friendly and warm mannerReview all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in houseExplain and provide any promotional items to each guest checking inResponds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be metCover other areas of hotel as neededDocument any guest accidents by completing the accident report formComplete the maintenance log whenever a complaint is reportedMaintain all areas of the front deskTake the initiative to greet guests in a friendly and warm mannerOther duties as assignedQualificationsPrior experience as a Hotel Front Desk Agent Receptionist or similar roleExperience with hotel reservations software like Hotel Keyor OperaCustomer service experienceExcellent communication and organizational skillsWilling to be flexible with your schedule; This position will be required to work any shift needed ie AM PM or Night Audit. ***Weekends will be required; This will be an overnight shift.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Part-Time Experience: years Vacancy: 1