Front Desk AgentPBX Operator | Full Time at Corporate Office

LocationOmni Grove Park Inn & SpaThe AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art entertainment sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains delectable restaurants a Donald Ross golf course tennis and fitness center award winning spa and spacious convention facilities.Omni Grove Park Inn and Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Grove Park Inn & Spa may be your perfect match.Job Description*Eligible for Upsell Incentive**Front Desk Agent/PBX Operators are responsible for providing a five-star welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agent/PBX Operators make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Agent/PBX Operators are also responsible for settling guest accounts upon check-out resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge Bell-Door and Ideal Services teams. They will direct and assist guests and associates with communication needs in accordance with Omni StandardsResponsibilitiesProcess guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating ProceduresEmpathetically listen to guest inquiries and provide appropriate responsesSet up accurate accounts for each guest checking in according to their preferences (room type payment etc.)Block rooms in the computer and follow through on designated requirementsPre-register designated guests and prepare key packetsCommunicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)Maintain confidentiality of all guests and hotel informationEmploy attention to detail in order to ensure security of guest room access.Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustmentsMaintain guest history files on all guestsAccommodate room changes expedientlyDocument all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionIssue safe deposit boxes to guests and ensure security of keyMonitor send and distribute guest faxesGenerate print and distribute daily and weekly reportsResolve discrepancies on the room status report with HousekeepingMaintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.Answer incoming telephone calls to the hotel efficiently and courteously.Direct phone calls and messages to appropriate personnel or guest.Assist all guests and employees.Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.Recording and making Wake up calls.Receiving and sending facsimile messages as needed as well as operating switchboard and two-way radioQualificationsAvailable for weekends and holidays as well as mornings and evenings.Previous customer service experience preferredAbility to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephoneAbility to accurately and efficiently input information into computer systemsAbility to work cohesively with co-workers both within and outside of your departmentAbility to compute accurate mathematical calculationsAbility to think clearly quickly and make concise decisionsAbility to prioritize organize and follow upAbility to work well under pressure dealing with many arrivals and departures within a short period of timePhysical Requirements:Computer skills required.Must have the ability to work alone with others and remain at work station for entirety of shift.Must be able to work a flexible schedule including weekends and holidays.Must have customer service experience with excellent written and especially verbal communication skillsAbility to stand for the duration of an entire shift.Ability to walk run bend push pull and lift moderate to heavy weight.Must be able to sit for extended periods of time.Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.Required Experience:Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Unclear Experience: years Vacancy: 1