Front Desk Attendant PM shift at Dimond Center Hotel LLC
Job Description
The Guest Services Representative will need to be proficient in providing quality customer service and possess the ability to multi-task. Basic computer operating skills are necessary. The Guest Services Representative must be able to perform cash handling procedures.
Requirements:
Essential Functions
- Maintain an inventory of vacancies, reservations and room assignments
- Assist guests with registration, check-in, and checkout
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Handles requests and questions from current and futures guests received by phone or at front-desk.
- Maintain complete knowledge of and/or where to access to following information:
- Hotel features/services
- Room types, numbers, layout, and décor
- Current and future room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Room availability status
- Scheduled conferences and meetings
- Read logbook daily; record all pertinent information in logbook
- Assign rooms and keys
- Collect and distribute messages for guests
- Prepare bills and collect payment for visit
- Assist in solving billing discrepancies
- Answer inquiries regarding hotel area and services
- Provide suggestions to hotel patrons of places to visit, eat, and shop
- Maintain hotel records
- Attend meetings and training sessions as necessary
- All other duties as assigned
Job Specifications
- Excellent verbal and written communication skills
- Ability to handle stress under pressure
- Ability to work cohesively with co-workers as part of a team
- Provide excellent customer service and maintain a professional demeanor
- Excellent nterpersonal skills combined with the ability to work with diverse groups of people
- Demonstrated ability to work independently, with minimal supervision
- Must have a flexible schedule and be able to work mornings, afternoons, nights, weekends and holidays
Compensation details: 17-19 Hourly Wage
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Typical mid-level pay: $34k for Hotel, Motel, and Resort Desk Clerks nationally
Pay increases slowly with experience in this field.
Raises may be modest; negotiate well upfront.
Hot hiring, constrained wages
Employers are hiring actively, but pay hasn't caught up with demand. Focus on competing offers and non-salary benefits.
Who this leverage applies to
Where to negotiate
Likely Possible Unlikely
Watch out for
Use competing offers and timing to your advantage.
Does this path compound?
Steady work, but limited growth in both jobs and pay.
Openings come from turnover, not new growth. Differentiate to advance.