Front Desk Customer Service Representative at North Canton

Benefits:Dental insuranceEmployee discountsFlexible scheduleFree food & snacksFree uniformsHealth insuranceTraining & developmentVision insuranceJob Title: Front Desk Customer Service RepresentativeReports to: General ManagerFLSA Status: Non-ExemptSummary: Promotes quality customer service and processes sales and registration transactions. Acts as the firstpoint of contact for potential and current Goldfish customers and as such is responsible for presenting apositive image for the company.Duties and Responsibilities include the following. Other duties may be assigned.1. Answers telephones responds to inquiries takes messages and screens and directs phone calls in aprofessional manner.2. Processes student registrations using effective sales/customer service techniques.3. Schedules and manages birthday/pool parties. Supervises birthday party staff.4. Resolves customer concerns/complaints using a professional approach.5. Assists clients with purchases of merchandise and vending.6. Greets parents and students as they report to the front desk. Checks in students on the attendancetracking system.7. Maintains cleanliness of the front desk area snack shack area changing areas restrooms andobservation area.8. Monitors snack shack area and provides guidance to snack shack staff.9. Checks voicemail and email correspondence and responds in a timely manner.10. Updates informational displays with accurate and timely promotions and literature.11. Provides occasional administrative support for management personnel to include the General Managerand the Asst. General Manager.12. Makes collection calls to resolve open account problems.13. Prepares twice daily student lesson schedules for use by instructors and management staff.14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.Education/Experience: High school diploma or GED. Some college preferred. Two years previous customerservice and/or administrative office experience required. Intermediate level computer skills required usingWord Excel and other software systems.Certificates and Licenses: CPR First Aid and AED certification required. Compensación: $13.50 - $16.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim. When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments! Making Waves with Passion Purpose & Core Values! At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about lifes accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Part-Time Experience: years Vacancy: 1 Hourly Salary Salary: 13 - 16