Front Desk & Intake Coordinator at Ascend Autism

Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child as well as the entire family. At Ascend our mission to prepare kids and families for whats next.The Front Desk & Intake Coordinator serves as the first point of contact for families and visitors ensuring a welcoming professional and efficient experience at our center. This role supports the full intake lifecycle daily scheduling operations and general administrative functions that help the center run smoothly.Job Duties/Responsibilities:Manage all front desk responsibilities Monday-Friday from 8:00-4:30pmAnswer incoming telephone calls of prospective customers while offering information to inquiries and supporting the intake of new customer enrollment requestsManage new customer enrollment process including intake documentation collection and review primarily via CRM softwareSupport existing customers via excellent customer service from regular check-in calls and ad hoc communication Perform various forms of clerical work that include filing copying faxing and maintaining excel spreadsheetsPerform scheduling updates daily via practice management platform Schedule evaluations meetings and consultations for clients as well as center toursCoordinate client enrollment activities in partnership with the Operations ManagerProvide email support to employees and clients regarding scheduling and other service-related issues primarily via ticketing software Provide coverage for center-based clients as needed Maintain confidentiality and handle client information in accordance with HIPAA and organizational policiesQualifications:2 years of customer service experience and/or in a healthcare intake role; experience with health insurance billing preferredIdeal candidate has experience in behavioral health and/or healthcare servicesAssociate or bachelor degree preferredExcellent verbal and written communication skillsFamiliarity with technology-enabled operations (practice management systems CRM etc.)Strong sense of independence and self-motivation to consistently exceed set targetsAbility to effectively prioritize organize and perform a variety of concurrent tasksProficiency with Microsoft Outlook Excel Word and PowerPoint applications and CRM toolsRequired Skills/Abilities:Enthusiastic personality that will engage clientsAbility to collaborate and communicate with BCBAs support staff parents and clients in a positive and constructive wayExcellent organizational skillsAbility to plan manage and work with clients when necessaryProficient with Microsoft Outlook Excel Word and PowerPoint applications CRM tools and other related software required for recordkeeping and documentation Physical Requirements: Prolonged periods of standing and sitting throughout the home and/or classroomMust be able to lift to 45 pounds at a time Must be able to sit and stand on the floor throughout the day and bend kneel or squat to be at eye level with clients Required Experience:Manager Key Skills Arabic Speaking,Administration,General Services,Billing,Import,Administration Support Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 24