Front Desk J1 IntenTrainee at Corporate Office

LocationHilton Head Oceanfront ResortLocated on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.Omni Hilton Heads associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Hilton Head Oceanfront Resort may be your perfect match.Job DescriptionFront Desk Agents are responsible for providing a five-star welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge Bell-Door and Ideal Services teams.ResponsibilitiesProcess guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating ProceduresEmpathetically listen to guest inquiries and provide appropriate responsesSet up accurate accounts for each guest checking in according to their preferences (room type payment etc.)Block rooms in the computer and follow through on designated requirementsPre-register designated guests and prepare key packetsCommunicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)Maintain confidentiality of all guests and hotel informationEmploy attention to detail in order to ensure security of guest room access.Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustmentsMaintain guest history files on all guestsAccommodate room changes expedientlyDocument all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionIssue safe deposit boxes to guests and ensure security of keyMonitor send and distribute guest faxesGenerate print and distribute daily and weekly reportsResolve discrepancies on the room status report with HousekeepingMaintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.QualificationsAbility to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephoneAbility to accurately and efficiently input information into computer systemsAbility to work cohesively with co-workers both within and outside of your departmentAbility to compute accurate mathematical calculationsAbility to think clearly quickly and make concise decisionsAbility to prioritize organize and follow upAbility to work well under pressure dealing with many arrivals and departures within a short period of timePrevious customer service experiencePrevious hotel front desk experience is strongly preferredPrevious cashiering experience is preferredFluency in a foreign language is preferredPrevious guest relations training is preferredRequired Experience:Intern Key Skills Arabic Speaking,Administration,General Services,Billing,Import,Administration Support Employment Type : Unclear Experience: years Vacancy: 1