Front Desk Scheduler II at University of Arkansas

Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for Find Jobs for Students. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.Closing Date:12/10/2025Type of Position:Clinical Staff - Medical Ancillary SupportJob Type:RegularWork Shift:Day Shift (United States of America)Sponsorship Available:NoInstitution Name: University of Arkansas for Medical SciencesThe University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.UAMS offers amazing benefits and perks (available for benefits eligible positions only):Health: Medical Dental and Vision plans available for qualifying staff and familyHoliday Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacyBelow you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All application information is subject to public disclosure under the Arkansas Freedom of Information Act.For general application assistance or if you have questions about a job posting please contact Human Resources at . Department:COM Peds DDC AccessDepartments Website:Summary of Job Duties:The Front Desk Scheduler II Access Coordinator II position works under supervision and provides comprehensive support for patient care activities. This position may meet greet and assists the public answer telephones and/or may coordinate appointments referrals consults tests and/or procedures check-in and registers patients check-out patients and collects payments and issues receipts verifies insurance coverage and responds appropriately to the requirements of third-party payers.Qualifications:High School diploma/GED plus two (2) years of customer service or healthcare experience required.Additional Information:Responsibilities:Interacts with and assists the public in a professional and friendly manner as needed.Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.Demonstrates positive working relationships with co-workers management team and ancillary departments.Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.Consistently utilizes communication devices and keeps accurate records as required.Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.Assists internal and external stakeholders as needed with exceptional customer service.Schedules reschedules and coordinates appointments using the hospital systems by performing visit notifications of patients conducts pre-registration as needed and inputs and/or updates accurate patient information.Process walk-ins create new patient charts and access systems for orders as appropriate.Conducts insurance verification and benefit explanation by running eligibility on patients requesting outside records and gathering outside medical records from referrals and files patient charts as needed.Pick up and deliver mail to the mailroom ensure the waiting room is clean stocked with educational information and coffee.Perform ABN completion schedule surgeries and/or tests.Issue school/work excuses send out no-show letters and take patient photos.Responsible for blocking schedules as appropriate canceling and rescheduling appointments as requested.Collects and posts payments and issues receipts.Responsible for reconciliation/management change fund.Responsible for reconciliation of daily deposit & batch dollars and must completethe deposit agreement.Maintain initial plan of care (signatures etc.) and is responsible for recording daily and monthly statistics and communication of any medical records issues.Attends required training and/or in-services.Attends staff meetings and participates in the orientation and/or training of new staff.Participates in annual educational needs assessment.Maintains required job skill competencies and completes skill assessments annually.Completes and maintains documentation of continuing education hours annually.May perform other duties as assigned.Salary Information:$31740.80/yr. $15.26/hourRequired Documents to Apply:ResumeOptional Documents:Special Instructions to Applicants:Recruitment Contact Information:Please contact for any recruiting relatedquestions.All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.Pre-employment Screening Requirements:Criminal Background CheckThis position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.Constant Physical Activity:N/AFrequent Physical Activity:Climbing Feeling Grasping Hearing Manipulate items with fingers including keyboarding Reaching Repetitive Motion Sitting Talking WalkingOccasional Physical Activity:Kneeling Lifting Pulling Pushing StoopingBenefits Eligible:Yes Key Skills Arabic Speaking,Administration,General Services,Billing,Import,Administration Support Employment Type : Full-Time Experience: years Vacancy: 1