Front Desk Supervisor at Memphis

Front Desk SupervisorThe Front Desk Supervisors responsibilities include all aspects of Guest Relations including the check-in/out process handling all inquiries making or modifying reservations recommendations for things to do and places to eat plus anything else that can improve the guests stay. Employee training counseling training and scheduling may be required. You will also be required to occasionally clean or assist other departments as needed. Ultimately you will ensure a pleasant and comfortable experience for our guests during their stay with us.Benefits:Employer Matching 401K Retirement PlanMedical InsuranceDental InsuranceVision InsuranceFREE life insuranceVacation PayHoliday PayManagement trainingEssential Functions:Oversee all aspects of the Front Desk team including training coaching/counseling and possibly schedulingAssist GM/AGM in meeting company and brand standards along with reporting accuracy/deadlinesProvide a welcoming environment at all timesCourteous phone etiquetteComputer literacyAbility to effectively communicate with guests in a professional mannerAn energetic and outgoing personalityHandle cash and credit cards accuratelyDemonstrate teamworkProtect guest information and ensure privacyAttempt to resolve complaints immediately and take ownership of situationsComplete all Brand and Company Training in a timely mannerStrive to achieve 100% guest satisfactionEducation Experience Other Requirements:RequiredFlexibility to work in shifts and report for scheduled shiftsAbility to work with little or no supervision while meeting high-performance standardsExcellent organization skillsAbility to follow instructionsHigh School Diploma or GEDPreferredAA or Bachelors DegreeWork experience in Customer Service in the Hospitality FieldExperience with hotel operation systemsAperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn Homewood Suites Hotel Indigo Courtyard by Marriott Hampton Inn and Suites Fairfield Inn and Suites Holiday Inn Express Home2 as well as an Independent.We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family receive a high level of respect and are recognized for their merits and accomplishments.We are seeking an individual who embodies the core values that are integral to our success.Be Transparent and AccountableBe Actively CuriousEmbrace GrowthCreate Value for StakeholdersCommit and CareEmployment and job discrimination is prohibited by several federal and state laws including but not limited to Title V11 EPA ADEA and ADA. All qualified applicants will receive consideration for employment without regard to race creed color sex sexual orientation religion national origin age physical handicap height weight marital status veteran status political belief or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information employees and/or candidates are encouraged to visit .Required Experience:Manager Key Skills ENT,Hr Internship,Cardiac,Conservation,Excel Employment Type : Full-Time Experience: years Vacancy: 1