Front Desk Supervisor at Westgate Resorts

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guests journey begins and ends with a positive and memorable impression of our resort.As Front Desk Supervisor you will:Supervise and train front desk agents to deliver top-notch customer service and operational excellenceHandle guest inquiries complaints and requests promptly and professionally ensuring a high level of guest satisfactionOversee daily front desk operations including check-in/check-out processes room assignments and reservation managementSchedule and manage front desk staff ensuring adequate coverage at all timesMonitor and manage financial transactions including room charges payments and cash handlingServe as the primary point of contact for front desk-related issues facilitating effective communication between departmentsConduct regular audits of front desk procedures and performance to ensure adherence to company standards and policiesAddress and resolve any operational or guest issues that arise implementing solutions and preventing recurrenceAnswer inquiries pertaining to hotel services; registration of guests; and shopping dining entertainment shuttle and travel directionsCoordinate with housekeeping when VIP Guests arriveTo excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.Qualifications : Proven experience in a supervisory role within the hospitality industry preferably at the front deskStrong leadership skills with the ability to motivate and manage a team effectivelyExcellent customer service skills with a focus on creating a welcoming and positive environment for guestsMust be able to lift up to 15lbs and stand for long periodsRequired to pass a background check drug test and prove eligibility to work in the United StatesAdditional Information : Why WestgateComprehensive health benefits medical dental and visionPaid Time Off (PTO) vacation sick and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life Disability Accident Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.Remote Work : NoEmployment Type : Full-time Key Skills ENT,Hr Internship,Cardiac,Conservation,Excel Experience: years Vacancy: 1