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Oak View Group

Front of House Manager | Full-Time| Golf Tournaments at Oak View Group

Oak View Group Oak Ridge, TN

Job Description

Oak View GroupOak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.Position SummaryThe Front of House Manager is a key leadership role within the culinary operations team for Spectrum Events a division of OVG Hospitality. This position is responsible for overseeing all front-of-house functions during Tour events including buffet presentation craft services guest relations and dining area operations.The FOH Manager is expected to lead and supervise staff exercise independent judgment and ensure that front-of-house operations run smoothly efficiently and to the highest professional standards. This is a hands-on leadership role with significant operational logistical and managerial responsibilities.This role pays an annual salary of $44000-$48000.Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)This position will remain open until December 31 2025.ResponsibilitiesFront of House OperationsLead front-of-house operations for each event including buffet design setup presentation and ongoing service.Develop and implement operational plans to optimize guest experience including staffing schedules buffet layout and service flow.Ensure that front-of-house areas are clean organized and maintained to professional standards throughout each event.Supervision & Personnel ManagementSupervise assign and review the work of front-of-house staff including buffet attendants craft service team members and cleaning personnel.Participate in training performance evaluations and disciplinary decisions for front-of-house employees.Foster a professional guest-focused team environment setting the tone for behavior appearance and service standards.Budget Inventory & ProcurementOversee front-of-house and craft service budgets monitor costs and approve purchases.Manage inventory of buffet and craft service supplies ensuring adequate stock for each event.Conduct off-premise store runs as needed to support operations exercising judgment within company guidelines.Guest & Regulatory RelationsServe as the primary point of contact for guests ensuring a high-quality and professional experience.Represent the organization in health-department interactions and other regulatory or client communications.Resolve guest service issues independently while escalating complex concerns to senior management.Logistics & Operational OversightOversee the preparation load-in and load-out of front-of-house trailers and equipment ensuring team adherence to safety protocols.Delegate hands-on tasks (such as equipment setup cleanup and transport) while maintaining overall operational control.Assist in kitchen build/strike kitchen cleanliness and trailer organization as needed focusing on management and oversight.Qualifications3-5 years of proven leadership and supervisory experience preferably in hospitality catering or large-scale event operations.Strong organizational multitasking and problem-solving skills.Excellent interpersonal and communication skills with the ability to interact professionally with guests and staff.Ability to make independent decisions with discretion and judgment.Comfortable working in a fast-paced dynamic and travel-intensive environment.Physical ability to lift up to 50 lbs stand for extended periods and oversee setup/teardown activities.Forklift certification preferred but not required.Valid drivers license required.Strengthened by our Differences. United to Make a DifferenceAt OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.Required Experience:Manager Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 44000 - 48000

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