Front Office Agent at AccorHotel

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa you will be the first point of contact for our valued guests creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality excellent communication skills and a dedication to delivering exceptional service this could be the perfect role for you!include the following:Warmly and professionally greet and welcome guestsEfficiently handle check-in and check-out procedures maintaining accuracy and attention to detailKnowledgeable of resort facilities services and hours of operationsKnowledgeable of all guestrooms and suitesPromptly respond to guest inquiries and requests providing information about hotel facilities services and local activitiesProvide accurate information and remain courteous during all guest interactionsPromote our loyalty programPromote hotel facilities looking for opportunities to enhance a guests stay through upsellingPerform cashier audit completely and accurately.Cash handling activity and house bank agreement.Familiar with daily events times and locations within the hotelWork closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.Maintain a clean and professional attire and be well groomed in accordance with SMI policies.Be punctual and have excellent attendance.Maintain a safe working environment and follow safety policies and procedures.Follow departmental procedures policies and service standardsAll other duties as assigned by your direct supervisorsCurrent hourly rate of $27.00Qualifications : QUALIFICATIONS The ideal candidate should be able to demonstrate problem-solving skills and the ability to de-escalate conflicts.To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Open availability- so set days off- Must be available weekends/ Holidays/ mornings/ Nights Customer service experience a plusExcellent written and verbal communication skillsComputer knowledgeCash handling.Additional Information : Fairmont Sonoma Mission Inn & Spa an elegant Spanish mission-style Inn boasts exceptional accommodation in the heart of Wine Country.  As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others. Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract recruit and promote diverse talent.Remote Work : NoEmployment Type : Full-time Key Skills Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird Experience: years Vacancy: 1