Front Office Clerk at Casino and

Why BallysBallys Corporation is a global casino-entertainment company with a growing omni-channel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a first-in-class sports betting platform and Bally Casino a growing iCasino platform.Role:Performs a variety of tasks including: checking in and out guests delivering messages handling complaints disseminating information making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel.Responsibilities:Enhances the guest experience by providing exceptional service.Responds to inquiries regarding property i.e. directions to property players club entertainment hours of operation of venues etc.Relays guest requests to appropriate staff.Enters text messages for guests into the propertys management system as requested; relay guest messages.Ensures calls are answered promptly and in accordance to department standards.Follows established emergency procedures and acts as a communications link in emergency situations.Answers fax and email inquiries.Confirms and modify reservations.Ensures that proper sales techniques and strategies are utilized to maximize occupancy rates and revenue.Greets registers assigns rooms and issues keys to arriving guests.Assists guests in fulfilling their requests room changes extra amenities etc.Makes and confirms reservations.Posts charges to guest folios.Assists guests in resolving complaints.Maintains a cash bank cash checks issue change.Receives cash checks and credit cards for payment of services.Processes complimentary transactions with supporting documentation.Processes and submit end-of-shift reports.Contacts Housekeeping and Facilities department when guests report room issues.Reviews folios with guest ensuring accuracy; perform checkout.Adheres to department and property policies and procedures.Offers luggage assistance.Completes thorough bucket checks of all arriving departing in-house reservations. Corrects mistakes.Issues all coupons.Maintains knowledge of current marketing promotions and events.Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks Picks Mix).Qualifications:High school diploma or GEDMust project a professional and positive image.High energy level.Proficiency in typing.Excellent non-verbal communication skills good posture able to establish eye contact and positive body language.Must project a professional and positive image.Ability to handle and carry out instructions.Ability to deal with people in a manner that shows sensitivity tact and professionalism.Must be able to maintain composure under stress in a fast-paced work environment.Must be able to stand for long periods of time.Basic reading and math skills.Ability to work a flexible schedule.Excellent interpersonal and communication skills.Must be able to communicate clearly and effectively with all Hard Rockers and guests.Ability to understand and promulgate written memos instructions regulations.Training:All employees are required to complete mandatory compliance training within thirty (30) days of hire date then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:Active Shooter Awareness TrainingCounterfeit Currency PreventionCybersecurity Awareness for the WorkplaceGeneral Employee Safety TrainingHazard CommunicationResponsible Gaming Awareness TrainingTitle 31 Introduction and OverviewTitle 31 SAR Incident Reporting Awareness Training*PCI Credit Card Fraud PreventionSexual Harassment Awareness for FrontlineTRMG Title 26 & Form 8300 for Non-Casino Departments *Working Conditions:Physical Demands How Often Environmental Conditions How OftenStanding C Extreme Cold RWalking O Extreme Heat RSitting O Temperature Changes RLifting R Wet RCarrying R Humid RPushing R Noise OPulling R Vibration RClimbing R Hazards RBalancing C Atmospheric Conditions RStooping C Cigarette Smoke OKneeling C Crouching C Crawling R Reaching C Handling C Grasping C Feeling R Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination CCConstantly (5-8 hours per shift) FFrequently (2-5 hours per shift) OOccasionally (Up to 2 hours per shift) RRarely (does not exist as regular part of job)Please check the physical strength of the job from the categories listed below. Little physical effortX Light work Medium work Heavy work Very heavy wWhats in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical dental and vision 401(K)/ Company Match Access Perks and Childcare discountsPlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.Let Ballys Bet on You We cant wait to meet you! Key Skills Multi-line Phone Systems,Typing,Data Entry,Customer Service,Clerical Experience,Computer Skills,Math,Microsoft Word,QuickBooks,Office Experience,10 Key Calculator,Filing Employment Type : Full-Time Experience: years Vacancy: 1