Front Office Director at Hersha Hospitality Management LP

OverviewOpportunity: Front Office DirectorManage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career PathAssistant General Manager General Manager Area General ManagerEssential Job FunctionsInterview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance.Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts. Review submit for approval and order capital budget items as required.Supervise all front of the house department managers.Review correspondence from guests and incident logs and direct staff according to information obtained.Oversee all vendor and personnel contracts throughout the hotel.Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.Oversee the property accounting functions including but not limited to Accounts payable and receivables house bank audits petty cash as it relates to the front office.Coordinate with corporate accounting department to oversee payroll functions.Oversee and ensure internal audit standards are met.Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.Monitor and maintain the front office systems and equipment to ensure optimum performance.Serve on the hotels safety committee.Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.Follow sustainability guidelines and practices related to HHMs EarthView program.Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.Perform other duties as requested by management.Position RequirementsAssociate or Bachelors degree preferred.Intermediate knowledge of overall hotel operations.Large hotel experience preferred.Work Environment and ContextWork schedule varies and may include working on holidays weekends and alternate shifts.Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.What We BelievePeople Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own ItAbout Us Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs our Marriott in Orlando is near your favorite attractions like Walt Disney World Resort the ESPN Wide World of Sports SeaWorld Orlando and Universal Orlando Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area!HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.To see other opportunities at this location click here.Required Experience:Director Key Skills Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird Employment Type : Full-Time Experience: years Vacancy: 1