Front Office Manager at Hersha Hospitality Management LP

OverviewOpportunity: Front Office ManagerManage hotel front office operations in accordance with established guest service and sustainability standards.Your Growth PathAssistant General Manager General Manager - Area General ManagerYour FocusInterview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts. Review submit for approval and order capital budget items as required.Supervise all guest services department managers.Review correspondence from guests and incident logs and direct staff according to information obtained.Oversee all vendor and personnel contracts throughout the hotel.Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.Follow sustainability guidelines and practices related to HHMs EarthView program.Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.Perform other duties as requested by management.Your Background and SkillsAssociates or Bachelors degree preferred.2 to 5 years hospitality related experience.Work Environment and ContextWork schedule varies and may include working on holidays and weekends.Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.What We BelievePeople Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own ItAbout Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.Required Experience:IC Key Skills Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft Employment Type : Full-Time Experience: years Vacancy: 1