Front Office Manager Hilton Orlando at Hilton

Hilton Orlandois looking to welcome a Front Office Manager to join the team!Our hotel which features over 1400 guest rooms is located near International Drive and directly connected to the Convention center. Our Front Office team consists of our Director of Front Office Operations Front Office Managers Assistant Front Office Managers our Pre-Arrival Coordinators Guest Service agents and bell persons.The ideal candidate would have 1 years as a Front Office Manager in a smaller property or 2 years as an Assistant Front Office Manager in a larger property. Ability to work a flexible schedule. Proven ability to lead the team. Experience in implementing and showcasing sustainable programs and incentives.Shift Pattern:Availability and flexibility for the role. Option to work 4/12-hour days or 5/10-hour days.Opportunity to earn additional income through our FPG incentive program! The BenefitsHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:Access to pay when you need it through DailyPayMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)Go Hilton travel program: 100 nights of discounted travelParental leave to support new parentsDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*401K plan and company match to help save for your retirementHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programsAvailable benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.What will I be doingAs Front Office Manager you would be responsible for overseeing Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:Manage all Front Office operations to include but not limited to guest service delivery and registration (check-in/check-out) room inventory and availability guest service standards and initiatives systems management (OnQ PMS Kipsu HotSos Stay Experience platform) department management and policy and procedure implementation and enforcementOversee organize and direct and participate in theshift work of Front Desk Agents Pre-Arrival Coordinators and BellpersonsMeet and greet guests and respond to guest inquiries requests and issues in-person email text and telephonein a timely friendly and efficient manner and resolve guest concernsMonitor and assess guest service and satisfaction trends evaluate and address issues and make improvements accordinglyMonitor and develop team member performance to include but not limited to providing supervision scheduling conductingevaluations and delivering recognition and rewardInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueEnsure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and eventsRecruit interview and train team membersEOE/AA/Disabled/VeteransWhat are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!#LI-LT1Required Experience:IC Key Skills Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft Employment Type : Full-Time Experience: years Vacancy: 1