Front Office Manager Limelight Ketchum at Aspen Skiing Company

Position Summary  The Front Office Manager provides leadership management and oversees all operations of Front Office departments; Front Desk Concierge and Guest Services with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience. This position reports to the Rooms Division Manager. The salary range for this position is $65000 - $80000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.Job Posting DeadlineApplications for this position will be accepted until December 15 2025.Essential Job Functions/Key Job Responsibilities     Oversee supervisory responsibility including but not limited to: progressive discipline performance evaluation and termination     Review staff development and motivation and conducts seasonal and regular department meetings to review internal SOPs and update pertinent info to communicate with internal teams     Performs as Manager on Duty as required     Manage and maintain working environment and administration for staff including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines     Monitor and coach property policies and standards at the Front Desk Concierge and Guest Services ensuring the best experience for every guest     Prepare monthly accounting reports and forecasts as requested     Ensure regular vehicle maintenance is up to date     Responsible for controlling labor costs scheduling and payroll    Meet regularly with the Director of Operations to review performance    Ensures guests receive exceptional service and assist with guest complaints    Take a visible leadership role towards hotel guests    Demonstrate working knowledge of safety and fire procedures    Other duties as assignedQualifications : Education & Experience Requirements    College degree preferred    3 years Front Office/Front Desk experience required    2 years Front Desk leadership experience preferred    Valid drivers licenserequired Knowledge Skills & Abilities    Proficient knowledge of industry trends and best practices    Strong communication and interpersonal skills with a desire to learn and grow in the hospitality industry     Proficient knowledge in computer programs such as Microsoft Office     Strong problem-solving mindset and a passion for delivering excellent guest experiences     Skilled in influencing and acting as a role model to others     Strong desire to learn all operational and strategic facets of the business     Ability to communicate in English and Spanish preferred    Ability to comply with all policies and procedures for Hotel Operations and Food & Beverage departments    Ability to manage and lead diverse teams fostering a positive and productive work environment    Ability to assist in emergency and security procedures as directed by management    Ability to maintain a positive professional team-player attitude    Ability to quickly adapt to changes in processes customer flow environments and tasks    Ability to handle interpersonal and team conflicts in a constructive manner    Ability to work weekends evenings and holidays according to business and scheduling needs Additional Information : Work Environment & Physical Demands    Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required    Regularly work indoors with no adverse conditions      Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)Job Benefits This position is categorized as a regular full-time position eligible for the following benefits:Enrollment dates differ across the various programs.      Health Dental and Vision Insurance Programs    Flexible Spending Account Programs    Life Insurance Programs    Paid Time Off Programs    Paid Leave Programs    401(k) Savings Plan    Employee Ski Pass and Dependent Ski Passes     Other company perksThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .          This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.E-Verify & Right to Work PosterRemote Work : NoEmployment Type : Full-time Key Skills Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft Experience: years Vacancy: 1