Front Office Supervisor DoubleTree by Hilton San Francisco Airport at Hilton

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service positive work environment and financial profitability.What will I be doingAs a Front Office Supervisor you would be responsible for assigning work creating a positive work environment ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance answering phones shuttle services and determining room rates and availabilityRespond to guest inquiries and resolve issues and complaints in a timely friendly and efficient mannerSupport and assist team members in handling guest inquiries and requests and in resolving guest complaintsSchedule assign daily work lead pre-shift meetings inform and train team membersLead and motivate team to meet their daily goals (PFG KIPSU Honors Enrollments etc..) during their shiftsMonitor observe and assist in evaluating team member performanceMonitor lobby traffic and adjust staffing accordinglyBe the Person-in-Charge to handle situations as arise during the shift.Assist with creating reservations luggage assistance drive hotel shuttle etc. as needed.Assist with other tasks and projects assigned by Management.The hourly rate is $30 and is based on applicable and specialized experience and location.What are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences. Integrity - We do the right thing all the time. Leadership - Were leaders in our industry and in our communities. Teamwork - Were team players in everything we do. Ownership - Were the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition we look for the demonstration of the following key attributes:Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! EOE/AA/Disabled/VeteransRequired Experience:Manager Key Skills ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage Employment Type : Full-Time Experience: years Vacancy: 1