Front Office Supervisor at The Fairmont Hotel

Company DescriptionRising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.Job DescriptionFront Office SupervisorFirst impressions are everything! As a Front Office Supervisor, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesCompetitive wages and benefitsWhat you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-sellingConsistently offer professional, friendly and engaging serviceSupervise and train the Front Desk Agents to ensure all Fairmont standards and operating procedures are adhered toHandle guest concerns and react quickly, logging and notifying proper areasFollow department policies, procedures and service standardsQualificationsYour experience and skills include:Previous guest service experience requiredPrevious Property Management System experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline an assetMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbilityto work a variety of shifts, including mornings, evenings, weekends, holidaysPhysical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shiftCompensation: $28.69 per hourAdditional InformationVisa Requirements: Successful candidates must be legally eligible to work in the United States.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAll your information will be kept confidential according to EEO guidelines.