Full-Time Community Resources Coordinator South Independence at Mid-Continent Public Library

Job Title: Community Resources CoordinatorBranch or Department: Assigned BranchReports to: Branch ManagerSupervises: N/AFLSA Status: Overtime NonexemptBenefits Classification: Full TimeSalary/Wage: $19.95 per hourWork Location: Assigned BranchWork Schedule: Will include one evening per week and one weekend per month as part of a 40-hour per week schedule.Hours per Week/Year: 40/2080Revision Date: September 2025Anticipated Closing Date/Time: Open until FilledAt Mid-Continent Public Library we:Imagine. We inspire innovation through curiosity and exploration.Try new things. We empower what works and learn from the rest.Lead the way. We connect people to information ideas and inspiration.Welcome all. We embrace new perspectives and listen with humility.Everything we do we do together.Position Overview The Community Resources Coordinator oversees an initiative to identify strategies and best practices for serving at-risk and marginalized groups in their immediate communities. This will be accomplished by utilizing library resources navigating community resources and partnerships providing social service referrals and working with their fellow Community Resource Coordinators. Individuals in this position will enjoy building relationships with people and thrive in an ever-changing environment. They are passionate about providing exceptional service to all customers which gives them a sense of community contribution.Essential FunctionsBuilds relationships with community organizationsBecomes familiar with local and city agencies missions and services to connect customers with appropriate community resourcesAttends local community meetings to provide awareness of the librarys efforts to address customer needs and to make community contactsCreates and provides training to branch and system staffDevelops or utilizes existing resource guides to local state and federal agencies that assist at-risk and marginalized groups o Supports staff in navigating community resources and best practices for serving at-risk or marginalized groups o Reviews branch demographics and documentation to guide branch activities o Demonstrates compassion to at-risk and marginalized groupsConducts an on-going review of efforts and reports findings to managementConsults with Safety and Security Manager as neededProvides one on one service to customers around social needsMeets with customers to assess needs and refers to resources and services that provide supportMaintains records of assisted customers and solicits customer feedbackConduct programming for customers to connect them to community resources or servicesHelps customers locate avenues to build skills and knowledge for success through information digital literacy and referrals to library servicesWorks traditional desk shifts with staff to build relationships with customers and colleaguesAble to learn and embrace new technologyActs as a guide for customers in use of the library and its resourcesDemonstrates use of technology and digital services to customersRecommends materials to customers based on interests needs and availabilityAssists customers with library card accounts including the receiving and recording of paymentProcesses library materials for customer accessEnsures that library and its grounds are clean and orderly and performs basic custodial duties as neededUses creative techniques in displays to reach browsers who do not approach staffOpens and closes branch libraryAttends meetings and trainings off-site where transportation to another location in the service area will be expectedEducation and ExperienceHigh School Diploma/HiSet/GED Completion Required2 years experience in social work mental health non-profit agency work preferredAssociates or bachelors degree preferredBilingual in English and Spanish preferredKnowledge Skills and AbilitiesAll successful team members at MCPL should demonstrate: Ability to use effective verbal written and discreet communication with management co-workers and the public.Ability to work effectively in a team environment.Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.Strong ability to follow instructions and work as part of a team.Reliable punctual and flexible with scheduling.Good communication skills and the ability to stay calm under pressure.Ability to work in a fast-paced environment and adapt to changing needs.Additionally this position requires:Technology including specific applications hardware and coding languagesIntermediate knowledge of Teams Microsoft Office 365 applications including Word Outlook Excel and MS TeamsDemonstrates proven digital literacy to use email Outlook email other technological systems order supplies on a computerAge Requirement: Must be at least 18 years of ageMVR RequirementPossession of a valid drivers license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)Work Environment(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions dust mold scents allergens and communicable diseases which enable the employee to work outside at a facility handle construction and library materials work in older buildings and on jobsites and interact with coworkers and the public.Use of special equipment safety equipment and personal protective equipment (PPE) high noise level shared office spaceEssential physical abilities to be accomplished with or without reasonable accommodation are:Daily (greater than 50% of the time)Standing (up to 1 hour at a time)Walking (even ground)Lifting 1-10 poundsLifting 11-25 poundsPushing/Pulling 1-10 poundsPushing/Pulling 11-25 poundsBending/StoopingKneelingReaching above shoulderReceiving Communication and Instructions (vision reading hearing)Conveying Communication and Instructions (Speaking writing)Using computer data entry tools - keyboard mouse touchscreen scannerSittingReceiving Communication and Instructions (vision reading hearing)Conveying Communication and Instructions (Speaking writing)Using computer data entry tools - keyboard mouse touchscreen scannerFrequently (up to 50% of the time)Standing (more than 1 hour at a time)Walking (variable surfaces)Lifting 26-40 poundsLifting 40 poundsSittingPushing/Pulling 26-40 poundsPushing/Pulling 40 poundsStanding (up to 1 hour at a time)Standing (more than 1 hour at a time)Walking (even ground)Walking (variable surfaces)Lifting 1-10 poundsLifting 11-25 poundsPushing/Pulling 1-10 poundsPushing/Pulling 11-25 poundsPushing/Pulling 26-40 poundsPushing/Pulling 40 poundsBending/StoopingKneelingReaching above shoulderOccasionally (approximately 1-2 times per month)Climbing stepstoolsClimbing laddersLifting 26-40 poundsRarely (1-5 times per year)Lifting 40 poundsClimbing stepstoolsClimbing laddersNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity sexual orientation national origin age disability protected veteran status or other protected class in accordance with applicable federal state and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check identity verification and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy mitigating circumstances and rehabilitation.Required Experience:IC Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1