Full Time Sales Advisor Mall of America at H&M Group

About the RoleAs a Sales Advisor youll be responsible for providing excellent customer service welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. Youll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. Youll also work on garment refill & care presentation and contribute to a clean and tidy sales floor and back of house working closely with the rest of your store team to deliver an excellent customer experience.A Day in the LifeWorking at H&M means no two days are ever the same but a typical day will include the following responsibilities* Customer Sales & ProfitProvide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamFashion & Trend AwarenessKeep up to date with fashion scene trends tendencies styles brands products competitors and relevant influencers etc.Use your product & fashion knowledge to share relevant information to customersTeam & DevelopmentRetain and share your service fashion and store operations knowledge and skills with colleaguesFollow all procedures routines and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn develop & support each otherParticiptate in relevant available Onboarding introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial ExecutionComplete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation execution and maintain attractive merchandise displays clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools etc. (Instore Care App Click & Collect Smart Store etc.)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesQualifications : Who You AreAs a Sales Advisor youll be passionate about fashion and everything we create in-storeMotivated by giving customers a great experienceYou should also be communicative creative and curious motivated flexible decisive and action orientedYou should also enjoy working in a collaborative and dynamic environmentYou have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion retail or other service-related industriesYou have the ability to lift in excess of 20 poundsAbility to stand for long periods of time bend stretch engage in repetitive motions push pull and carry items (mannequins clothing totes torsos etc.) for a short distanceAbility to climb a ladder and use a step stoolOpen availability including evenings and weekends1-2 years of transferrable experience welcomeBasic computer skills such as browser navigation software interaction and data entry are neededMay be required to travel to support other stores and for training Why Youll Love Working for H&MWe value diverse backgrounds including but not limited to race ethnicity gender age religion sexual orientation and disabilityWe pride ourselves on being a values-driven organization guided by our 7 unique values that have been part of our success story for over 75 yearsYoull have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where youre encouraged to be yourself at workYou will have access to a large global talent community where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance wellness and family support programs company match 401k paid leave programs and paid time off including a community day to serve your local communityYoull be able to express your personal style with our employee discount at H&M & Other Stories and COSAdditional Information : Job Status: Hourly Non-ExemptCompensation: Hiring Rate is $17.00 HourlyEEOC Code: SLS*This job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.**H&M in good faith believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.Benefits:  We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.We offer: 25% Staff Discount - Medical Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation Wellness Holiday and Parental Pay 401K Commuter Benefits Health and Dependent Care FSA. Plus additional Voluntary Benefits.Inclusion & Diversity:H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.Remote Work : NoEmployment Type : Full-time Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Experience: years Vacancy: 1