IT Help Desk Support at Plaskolite Inc

Job DescriptionJob DescriptionPosition Title: IT Help Desk SupportLocation: Lancaster, PA 17601, USAJob Category: SALARYSchedule: Full-TimeReq ID: ITHEL001126Posted Date: October 10, 2025Description: Job DetailsDescriptionJOB TITLE: IT SPECIALIST I – SERVICE DESKDEPARTMENT: INFORMATION SERVICES REPORTS TO: LEAD SYSTEM ADMINISTRATOR/SERVICE DESK MANAGERLOCATION: LANCASTER, PAWAGE: SALARIED, EXEMPTWORK HOURS: FULL-TIME, VARIABLEWORK ENVIRONMENT: OFFICE/PRODUCTION FLOOR ABOUT THE POSITION:The IT Specialist I – Service Desk provides frontline technical support to end users across Plaskolite’s Lancaster, PA location. This role is responsible for delivering exceptional customer service by troubleshooting and resolving hardware, software, and connectivity issues. The IT Specialist ensures users experience minimal downtime through prompt issue resolution and proactive communication. The position requires hands-on work with PCs, printers, and networking equipment, as well as user account management and system configuration. The ideal candidate is detail-oriented, customer-focused, and eager to contribute to a fast-paced, manufacturing-oriented IT environment. Occasional travel to local sites and participation in an after-hours support rotation are required. JOB FUNCTION/PURPOSE:Excellent customer service skills via telephone calls, messaging, and emailsBroad aptitude in technical troubleshootingHardware troubleshooting skills for PC, Printers, and PeripheralsUnderstanding of basic computer networking concepts and cablingRequired to travel to other local sites as neededSupport after hours and weekends on a rotational basis ESSENTIAL TASKS AND RESPONSIBILITIES:Address help desk technical issues such as hardware failures, password issues, connectivity issuesEscalate help desk tickets that need higher-level supportClosely monitor the help desk activityReassign help desk tickets that belong to other members of the teamResponsible for new user setup, including physical placement of equipmentAssist users with typical Microsoft Office Suite questionsRepair of PC’s and printers when neededOther duties as assigned QUALIFICATIONS:Associate degree in a technical discipline or equivalent training/work experienceWindows operating system familiarity & MS Office Suite experienceExperience in technical support or help desk roles requiring client supportExperience working with manufacturing-based systems is a plusBasic understanding of computer networking, cables, and securityStrong communication and documentation skillsAbility to travel to other local sites as neededAbility to cover weekends and after hours on a rotational basisAVAILABLE BENEFITS:Sign-On BonusMedical, Dental, and Vision Insurance on Day One401(k) with Employer MatchGenerous Paid Time OffPaid HolidaysLife InsuranceEmployee Discount ProgramEmployee Assistance ProgramTuition ReimbursementVoluntary Insurance Offerings (Life, Pet, Cancer, Hospital, Disability and more)ABOUT PLASKOLITEEstablished in 1950, Plaskolite's first successes were in production of hula-hoops, flyswatters, and fluorescent lighting panels. Now, Plaskolite is North America’s leading manufacturer of thermoplastic sheet. Our mission is to deliver superior thermoplastic sheet, coatings, and polymers to the world through long-lasting customer relationships and hands-on customer service. Plaskolite is now a member of Pritzker Private Capital, which partners with middle-market companies based in North America with leading positions in the manufactured products, services, and healthcare sectors. Visit www.plaskolite.com/about for more info.PLASKOLITE is committed to providing equal employment opportunities to qualified individuals with disabilities. If requested, the Company will provide reasonable accommodation to otherwise qualified individuals where appropriate to allow the individual to perform the essential functions of the job, so long as doing so does not create an undue hardship on the business.QualificationsSkills Behaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.PI54f0ff09f8f6-25405-38793938