Gaming Support Agent (Remote) at Staffmark Group

Turn Your Game Knowledge Into a Career - Support the Players Who Play to WinAre you an avid PC or console gamer who knows the thrill of a smooth launch and the frustration of a broken patch? A fast-growing, gaming-focused support operation is looking for a Gaming Support Agent to help players resolve issues and get back into the game. This role is built for true gamers-your hands-on experience with PC and console gaming is the most important qualification. If you can talk games, troubleshoot tech, and support players with empathy, this is your chance to turn your passion into a profession.Pay & SchedulePay Rate: $12.00 per hourSchedule: Operations run 24/7 Monthly shift bids based on performance Flexibility to work varying shifts is requiredLocation: Austin, TXWhy Gamers Love This RoleThis opportunity offers weekly pay with earned wage access, backed by a robust benefits package that includes medical, dental, vision, and 401(k) options designed to fit different needs. Employees enjoy referral bonus potential, employee discounts, and support from a dedicated local team committed to your success. With proven performance, long-term career advancement opportunities are available within the organization. PTO and holiday pay become available after one year of employment.What You'll Do (Your Daily Quests) Support players by resolving gameplay, account, connectivity, and platform-related issues Troubleshoot common PC and console gaming problems using diagnostic steps and platform tools Respond to player inquiries via email and support systems with clarity and professionalism Follow up to ensure player issues are fully resolved, and satisfaction is achieved Translate technical solutions into easy-to-understand language for gamers of all experience levels Document interactions accurately using customer support software Collaborate with teammates to improve the overall player experience Represent the gaming community with patience, empathy, and professionalismWhat It Takes to Level Up Strong passion for PC and/or console gaming is required (phone/mobile gaming does not qualify) Hands-on experience with gaming platforms, systems, and common troubleshooting steps Ability to clearly explain technical concepts to non-technical players Comfort level using email platforms such as Outlook and customer support software Customer service or call center experience is helpful, but secondary to gaming knowledge Excellent communication, patience, and problem-solving skills Team-oriented mindset and desire to help players succeedReady to Start a New Game?If you live and breathe PC or console gaming and want to support the players who depend on it, this is your moment. Turn your gaming knowledge into real-world impact.Click Apply Now to start your journey as a Gaming Support Agent. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.