Gate Guard/Customer Service Attendant 2026 at Douglas Aquatics

Job DescriptionJob DescriptionDescription:A Douglas Aquatics, Inc. Gate Guard/Customer Service Attendant is responsible for managing and executing the gate procedures for a facility. Strict adherence to the facility’s gate procedures is a requirement. The gate guard performs their job duties in a courteous and professional manner.Scope: Enforce gate procedures while providing the facility patrons with exemplary customer service.Chain of Command: The gate guard will report directly to the pool facility manager on duty and zone supervisor.Authority:The gate guard is delegated sufficient authority to manage the gate procedures established by the pool facility.Stop any process or activity that is unsafe or represents a safety hazard until either the condition is corrected or the coordinator, zone supervisor, or pool manager gives approval for the activity to resume.Good Performance: Good performance will be judged by the following criteria:Maintains a professional image of Douglas Aquatics, Inc. at all timesAbility to manage the gate proceduresExhibits excellent customer serviceIs punctual and works all scheduled shiftsEnsure a safe, clean, family environmentRequirements:To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations will be made to enable those with disabilities. You must:Be at least 18 years of age or at the discretion of a coordinatorWear the Douglas Aquatics, Inc. uniformBe punctual when reporting to a shift and work the entire scheduled shiftConduct oneself professionally both in manner and appearanceProvide excellent customer serviceManage the pool facility entrance/exit gateFollow the facility’s gate procedures by ensuring proper sign-in and guest registrationCollect and be responsible for guest and pool pass monies, where applicableHave knowledge of and enforce pool rules, where applicableBe capable of handling conflict respectfully and calmlyAddress patron issues and/or concerns by communicating with the pool manager and zone supervisor, or present the patron with a Comment FormKeep the gate area and sign-in table clean and professionalKeep patron information regarding membership confidential from other patrons and lifeguardsPhysical Demands:Able to sit and/or stand up to 12 hours for a shiftAble to work outdoors in hot summer temperatures