General Liability Claim Representative at The Hartford Financial Services Group, Inc.

Claims Representative

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.

As a General Liability Associate Claims Representative for all business lines, you're at the front lines for our customer. Your primary role is to investigate and manage claim files to help individuals and businesses prevail after a claim. The Hartford will provide you with a robust training and onboarding program, as well as ongoing coaching and development to ensure your success.

Start Date: June 15, 2026 Hours: 8am-5pm, core business hours to support either our Eastern or Western region, limited flexibility. Virtual Training: 8 weeks, core business hours, your local time.

This role follows a hybrid work model with a required in-office presence three days per week (Tuesday through Thursday) at one of the following office locations: Hartford, CT; San Antonio, TX; Aurora (Naperville), IL; Lake Mary, FL; or Scottsdale, AZ.

Responsibilities

• Utilize active listening and critical thinking skills to quickly analyze customer needs
• Leverage knowledge and resources to provide the appropriate solutions to requests
• Take ownership to ensure that we go above and beyond in providing customer service
• Utilize every touch point as an opportunity to build value and The Hartford brand
• Commit to learning and developing
• Develop an in-depth understanding of Hartford products and business lines
• Act as a liaison with other departments to resolve problems
• Secure essential facts about losses
• Negotiate settlements
• Interpret, understand and explain coverage to policyholders
• Efficiently update and move files to closure
• Manage pending claims to meet company quality criteria
• Ensure payments are processed timely as needed or input payments within authority
• May be required to assist in catastrophe situations

Qualifications

High School Diploma required; college degree preferred

Minimum of 1 year of related customer service experience or applicable insurance experience

Excellent oral, written and interpersonal communication

Demonstrated capacity to multi-task in a structured work environment

Ability to utilize multiple systems to handle/process claims

Problem solving and critical thinking skills are a must

Strong attention to detail

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Compensation: The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $45,280 - $79,320.