General Manager, Airport Customer Experience at American Airlines Group

General Manager, Airport Customer Experience

Location: Cleveland Hopkins Intl Apt CCSC (CLE-CCSC) Cities: Cleveland - OH Requisition ID: 86800 This job will continue to be posted until at least 7/26/2026. If interested, please apply prior to this date.

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences. This role is a part of our Field Stations team within our Customer Experience group. The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do:

• Assess and execute appropriate resources to optimize station performance
• Monitor, review, and report station performance
• Establish relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Coordinate closely with local airport authorities and government agencies to ensure organization's priorities, objectives and concerns are effectively represented
• Manage scheduled, off-scheduled and charter flight operations and meet performance goals
• Act as liaison between the Company and various organizations
• Evaluate, identify, and recommend process improvement changes for a dynamic operational environment
• Oversee, monitor, and control budget and manage overall financial administration
• Lead, motivate, and develop employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

All you'll need for success:

• Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in related field or equivalent work experience preferred 5 years airline operations experience Track record of exceptional supervisory, leadership and motivational skills
• Preferred Qualifications- Education & Prior Job Experience 3 years in supervisory or management capacity Knowledge of managing an operating budget Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Applicable valid driver's license as required by local authorities, if applicable

What you'll get:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
• Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.