General Manager at Courtyard West Palm Beach

No matter whether a guest arrives weary from their travels or excited for a vacation as a General Manager you and your team know what to do to make them feel at home. They will appreciate the sparkling lobby a warm welcome and pristine guest room. As General Manager you will lead and inspire each team member to provide an exceptional guest experience. Operating at a high level of excellence will ensure each guest will know you genuinely care about the quality of their stay creating a customer for life.Salary Range: $76520 - $90294 annuallyBenefits Offered:Employee Referral Program $Bonus Program $Merit Increase $Paid Vacation Flex Days401k with Employer Contribution Medical Dental VisionLife InsuranceLong-term/Short-term DisabilityAccident InsuranceCritical InsuranceOur General Managers makes a difference by:Being a Brand guest and associate championHaving a high level of integrityBy driving resultsAs General Manager you will:Be responsible for all aspects of hotel operations day-to-day staff management and guests.Ensure compliance with SOPs policies procedures and service standards.Handle guest complaints and oversee service recovery process.Manage budget and ensure revenue and guest satisfaction goals are met.Ensure all decisions are in the best interests of the hotel and ownership company.Develop short and long-term strategic goals for performance improvement.Need to understand the P&L statements and have the ability to react with impactful strategies.Meet all report deadlines daily weekly and at month end.Work closely with the VP of Revenue Management and the VP of Sales to maximize room yield and hotel revenue.Oversee and manage all departments and work closely with department heads dailyBe responsible for occupational health fire and life safety.Utilize interpersonal and communication skills to lead influence and encourage others leading by exampleAdvocate sound financial/business decisions achieve goals and maximize revenue and achieve profitabilityEncourage and build mutual trust respect and cooperation among team membersServe as a role model to demonstrate appropriate behaviorsStrive to improve service performanceCommunicate clear and consistent message regarding processes throughout all departmentsDevelops specific goals and plans to prioritize organize standards and meeting the expectations of customers on a daily basisIdentifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge and skillsTo be a successful General Manager you needA professional demeanor a warm and welcoming personality and must be able to engage easily and actively connect with others.Be genuinely caring and compassionate and visibly demonstrate desire to understand others.Have natural instincts and insight for finding the best solution to unclear situations issues and problems.Must be able to drive revenue profitability and guest satisfaction. Create confidence and trust while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of audience. Speak with others using clear and professional language being direct yet tactful. Must be available to days nights weekends and holidays. Clean professional appearance. Perform other reasonable job duties as requested by the Vice President of Operations. Hotel management experience required and hospitality degree preferred.Minimum Requirements: To be a successful General Manager you needThe General Manager role requires standing walking and sitting for extended period through shift. Requires the ability to read and visually verify information in a variety of formats (i.e. small print computer). Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move lift carry push pull and place objects weighing less than 25 pounds without assistance.MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.If you are an individual with a disability and need assistance completing the online application please call extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively an email may be sent to Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.Required Experience:Director Key Skills Restaurant Experience,Hospitality Experience,Interviewing,Management Experience,Profit & Loss,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Restaurant Management,Retail Management,Recruiting Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 76520 - 90294