New Construction Tech at New Braunfels Utilities

Job DescriptionJob DescriptionPosition SummaryThe New Construction Technician (NCT) works with internal and external NBU customers to process electric, water, and wastewater service orders to establish new utility service within the NBU service area. In addition, the NCT analyzes subdivision plats, calculates, and collects deposits, customer impact/construction costs, and customer fees/charges for both commercial and residential customers. The individual should have excellent communication skills, a positive attitude, a strong work ethic, attention to detail and accuracy.Multitasking and stress management skills are essential for this position.The NCT is highly involved in interacting with external and internal customers, via telephone, email, letter, or in person. In addition, the New Construction Technician performs basic clerical duties such as filing, organizing, printing, copying, etc. and assists in the operational duties of New Construction.Essential Duties & ResponsibilitiesADMINISTRATIVE SUPPORT- Communicates/corresponds with internal and external customers in person, by phone and email.- Provides customers with documented quote of fees required for projects- Releases all service orders for water & electric meters to be set, security & street lights to be installed, and solar installation.- Maintains files of current projects from beginning to end, including payments and inspections- Determines need and maintains inventory of office supplies for New Construction office- Interprets Electric Engineering drawings to determine required service orders to complete projects- Performs Data entry and analysis- Submits monthly Impact Fee Reconciliation and Tracking reports to supervisor and managerFISCAL SUPPORT- Determines construction and impact fees due for each project; enters fees to be billed to customer's account(s)- Collects fees using appropriate receipts to have payments applied to customer account- Ensures that payments are posted properly to account(s) and maintains record of payments- Completes tasks in work orders that relate to fees- Creates itemized report for daily deposit of money collected at service center- Maintains spreadsheet of impact fees collected monthly; creates and reconciles report with accounting on a monthly basis.COORDINATION BETWEEN DEPARTMENTS- Coordinates with Electric Engineering staff to determine availability of services, fees, deposits for commercial accounts- Establishes new accounts and forwards billing information to the appropriate departments- Communicates with Water Systems Engineering to determine availability of water and wastewater services- Interprets construction approval and acceptance letters e-mailed from Water Systems Engineering and Water Operations as they relate to projects and relay information to customers- Filters and relays information to the operations departments once obtained from Engineering and thecustomerProvides explanation of billing regarding placement of servicesCoordinates with the Purchasing Dept when meter cans can be issued to customers upon their requestDocuments internal & external customer communication on appropriate Northstar account and Cityworks to provide current status of projectsHelps train employees with similar tasks and new processes within and across departmental linesINTERNAL AND EXTERNAL COMMUNICATIONExhibits excellent listening skills and empathy when addressing customer concerns/complaintsProvides customers with explanation of requirements for establishing new accountsPossesses excellent customer service, communication and conflict resolution skillsProvides commercial customers with explanation of documentation requirementsCommunicates to customers (internal and external) in person, via phone or email regarding new construction issues/projectsAssists customers with customer service applications and the amount and reasoning for required feesProvides water/sewer fees quotes to customer with required fees which are based on meter size and appropriate Impact Fee scheduleProvides explanation of NBU processes and fees to external and internal customersInforms customers on status of projects and appropriate department contacts to move projects through to completionResolves customer issues related to account or projectRESEARCHReviews plats to determine accuracy of customer applications and information in the NBU data baseCoordinates with the City of New Braunfels on information needed to evaluate projectsObtains addressing from the County Engineers Office to create accounts and share information with other departments as neededReviews plats to obtain date of recording to determine proper impact fees to be chargedCollaborates with other NBU departments to determine service availability and/or location and size of existing service(s); relays information and next steps to customerGENERAL RESPONSIBILITIESMaintains regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlinesAdheres to NBU safety guidelines and practices at all times and in all situationsMaintains a clean and safe work area, office, field site and vehicle as applicableDevelops & maintains effective customer service skills for communications with co-workers, customers and the public in generalMaintains strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documentsAdheres to NBU policies and proceduresExemplifies NBU Core Values of Integrity, Stewardship, Culture, Team and SafetyParticipates in and supports initiatives to reach annual NB Performance MeasuresFormal Education and Work Experience RequirementsDegree/Diploma Obtained: High School Diploma/GEDWork Experience Time Frame: One Year or More Field of Study: General StudiesOther: Bilingual in Spanish a plus.Certification and Licensures RequirementsClick or tap here to enter text.Other Minimum QualificationsFamiliarity with deeds and other County and City records is preferredUtilize current versions of computer software and hardware provided by NBU to research customer accounts, perform data entry, and to create other documents that are clear, accurate and grammatically correct.Excellent 10 Key and data entry skillsAbility to efficiently operate various standard office machines like copiers and scanners. machines like copiers and scanners.Other Software KnowledgeHarris NorthStar (CIS system) including, Cityworks, Customer Connect, Invoice Cloud (3rd party payment processor), ADP ezLabor (payroll), Online Utility Exchange (Identification verification), Cognos Reporting, Microsoft Office Suite, Laserfiche, SmartsheetsExperience with Machines, Tools, Equipment and Other Work AidsTelephone, Copier, Computer, Printer, Scanner