General Planner at BryceTech

We are seeking highly qualified General Planners to support FEMAs Hermits Peak/Calf Canyon (HPCC) Claims Office. This mission provides direct support to claimants impacted by the Hermits Peak/Calf Canyon Fire and subsequent flooding ensuring they receive accurate timely and lawful compensation under the Hermits Peak/Calf Canyon Fire Assistance Act.General Planners will perform critical claims review quality control and appeals support activities across the full claims lifecycle. This role is ideal for professionals with significant experience in claims/case processing disaster recovery valuation of losses and policy-driven program review.Key ResponsibilitiesIn this role you will:Claims Review & Case ProcessingReview evaluate and validate Proof of Loss (POL) submissions and supporting documentation.Assess eligibility qualified amounts duplication of benefits and compensation recommendations.Issue Requests for Information (RFIs) when documentation is incomplete or inconsistent.Coordinate with Site Inspectors and Subject Matter Experts (SMEs) as needed.Quality Control & ComplianceConduct detailed QC assessments to ensure accuracy completeness and policy compliance.Provide clear feedback to claims reviewers identifying discrepancies errors and rework needs.Support adherence to FEMA policy regulatory requirements (44 CFR Part 296) and program guidance.Track QC findings trends and suggest improvements to workflow and staff training.Appeals and Determinations SupportPrepare structured defensible bulleted analyses and written memorandum in support of determination and appeals processes.Review administrative records for completeness proper organization and privacy compliance.Draft appeal recommendations supported by substantial evidence and accurate policy application.Customer & Stakeholder EngagementProvide clear empathetic and professional communication to claimants FEMA personnel and internal team members.Explain policy documentation requirements and process steps in an understandable manner.Support FEMA navigators and cross-functional teams as needed.System & Documentation ManagementUtilize government systems of record for case notes uploads and final documentation.Ensure timely entry of activities decisions and supporting documents within required timeframes.Qualifications : Education: High school diploma required.Experience: 1 - 10 years of combined experience in:Claims or case processingDisaster-related loss evaluationCustomer service and claimant interactionReviewing and analyzing documentation and valuationsStrong technical understanding of:Disaster-related damages losses repairs and replacement cost principlesEligibility review and benefit calculationsDuplication of benefitsCommunication skills:Excellent written and verbal communicationAbility to draft clear accurate and defensible analyses and memorandumsTechnology proficiency:Comfortable using claims management systems databases and digital toolsAbility to learn FEMAs systems of record and workflow toolsHighly organized attentive to detail and able to manage a high-volume caseload under tight timelines.Preferred ExperienceBachelors DegreePrior FEMA disaster assistance insurance adjusting or federal claims processing experienceFamiliarity with the Hermits Peak/Calf Canyon Fire Assistance ActExperience supporting federal programs or regulatory compliance workWork Environment & TravelHybrid remote/onsite work is expected.Travel may be required to field offices or impacted areas within:San Miguel Mora Santa Fe Taos Sandoval Rio Arriba Colfax and surrounding counties.Additional Information : This position is contingent upon contract award.BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage company-paid life & disability insurance policies 401(k) plan with company match and an educational reimbursement program.All your information will be kept confidential according to EEO guidelines.Remote Work : YesEmployment Type : Full-time Key Skills GIS,JAWS,Military Experience,Business Management,Emergency Management,Joint Operations,Production Planning,Relationship Management,Strategic Planning,ERP Systems,Exercise Planning,MRP Department / Functional Area: Public Health Experience: years Vacancy: 1