Genesys & Salesforce Contact Center Developer at Artmac Soft LLC

Who we are: Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers. Job Description: Job Title : Genesys & Salesforce Contact Center Developer Job Type : C2C / W2 Experience : 10 Years Location : Dallas Texas Responsibilities: Experience as a Genesys Developer (Cloud CX PureCloud Engage or PureConnect). Experience developing IVR/flow logic using Architect Designer or Interaction Routing tools. Proficiency with REST APIs Web Services JSON JavaScript or Python. Experience with integration platforms (e.g. MuleSoft Dell Boomi) is a plus. Understanding of contact center operations: queues routing agents skills digital messaging and reporting. Strong knowledge of Salesforce (Service Cloud Salesforce CTI Omni-Channel). Design develop and maintain Genesys Contact Center solutions including routing strategies IVR flows call handling and digital channel configurations. Implement and optimize Salesforce CTI integrations (Open CTI Omni-Channel Service Cloud Voice or custom integrations). Develop and maintain integrations using APIs web services and middleware between Genesys and Salesforce. Configure and enhance Salesforce Service Cloud components such as case management workflows Lightning components and automation. Troubleshoot and resolve issues related to contact routing agent desktop telephony and omnichannel interactions. Maintain documentation configuration guides technical designs and best practices. Qualification: Bachelors degree or equivalent combination of education and experience. Key Skills CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation Employment Type : Full Time Experience: years Vacancy: 1