Global Operations Director – Services at Bloom Energy

The Global Operations Director – Services is responsible for driving consistent, efficient, and contract-compliant service execution across the global installed base. This role serves as the single point of accountability for global service operational performance, working through regional and functional teams. This entails focuses on standardization of service processes, KPI-driven performance management, operational cost control, parts fulfillment and inventory effectiveness, and disciplined contract execution.Key Responsibilities:Strategy Development & Global Operating ModelDefine and own the global services operations strategy, aligned with the business objectives, installed base growth, and long-term services roadmap.Translate business and services strategy into a scalable global operating model spanning Field Services, Parts, Logistics, and service execution partners.Develop multi-year (3–5 year) strategic initiatives covering:Service delivery model evolutionRegional footprint and capacity strategyCost structure and productivity transformationDigital enablement and automationLead annual operating plan development, including strategic priorities, key initiatives, resourcing, and investment plans.Establish strategy-to-execution governance, ensuring priorities are translated into measurable KPIs and actionable execution plans.Standardization of Service Processes & KPI ManagementDefine, implement, and maintain standard global service processes across Field Services, Logistics, Parts Services.Own and manage the global services KPI framework covering safety, quality, delivery, reliability, productivity, cost, and customer satisfaction.Lead operational performance reviews and ensure corrective actions.Partner with BI and Reporting teams to guide development of core operational systems aligned with service roadmapOperational Cost & Performance ManagementOwn service execution cost performancePartner with Finance on budgeting, forecasting, and margin improvement initiatives.Drive productivity and efficiency improvementsIdentify operational risks impacting performance, cost, or customer commitments and lead mitigation actionsParts Fulfillment, Inventory & ForecastingGovern spare parts execution model in partnership with supply chainDrive demand forecasting aligned with installed base and schedules.Optimize inventory levels and improve parts availability while reducing obsolescence.Lead cross-functional initiatives to improve parts availability, lead times, and service readinessContract ManagementEnsure operational compliance with service LTSA agreements.Translate contract terms into execution plans and KPIs.Partner with customer success, fulfillment and Legal to manage LD risk and resolve escalationsLeadership & Cross‑Functional CollaborationLead strategic initiatives to drive improvements within ServicesAct as a key operational interface across Supply Chain, Engineering, Commercial, FinanceProvide clear visibility to senior leadership on service performance, risks, and improvement actionQualifications:Bachelor’s degree in Engineering, Operations, or BusinessExperience operating in a global, contract-based service modelStrong background in KPI design, operational analytics, and performance management systemsExperience scaling operations in a high-growth or asset-intensive environment10-15+ years of experience in service delivery or operational leadership roles, with demonstrated expertise in regional or global operationsDemonstrated experience leading managers and influencing global, matrixed teams across regions and functionsPreferredExperience with fuel cells, CHP, microgrids, or distributed energy systems.Exposure to solid-oxide or high-temperature electrochemical systems.Salary Ranges:$209,100.00 - $300,900.00SummaryLocation: San Jose, CaliforniaType: Full time