IT Program Manager, Outreach and Planning at InsideHigherEd

Job Title: IT Program Manager, Outreach and Planning Location: USO-GA Public Library Svc Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 290510 About Us The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.Location Georgia Public Library Service2872 Woodcock Blvd, Suite 250Atlanta, GA 30341Department Information The Georgia Public Library Service (GPLS) Georgia Public Library Service, a state agency and unit of the Board of Regents of the University System of Georgia, provides leadership, technology solutions, training, and grant administration to libraries statewide. GPLS advances equitable access to information, promotes lifelong learning, and fosters collaboration to enhance library services and strengthen communities throughout Georgia . Job Summary Under supervision of the IT Director, plans, directs, and coordinates a diverse range of IT programs and operations for the Information Technology (IT) department of the Georgia Public Library Service (GPLS). This position will be primarily responsible for IT outreach and technology planning, helping libraries develop long term strategies to meet the technology needs of their staff and patrons. This includes multi year tech plan development and identifying new, scalable IT solutions to be implemented statewide.The position will also be responsible for state-level tech fund management. Incorporating knowledge of current library trends, needs, and tech plans, this position will help manage the direction of state technology funds for libraries, and will assist with, review, and approve library project plans.Finally, the position will head up IT events and training by: coordinating (and, where necessary, developing) IT training, managing training platforms, and planning/presenting at library training days. This position also manages the annual GPLS-hosted technology conference for Georgia's public library IT staff and multiple 1-day GPLS-hosted IT events per year.Responsibilities Helps libraries develop multi-year technology plans that will inform tech purchases. Works with libraries to carry out plans through funding streams such as GPLS-managed state-level funding, local-level funding, and other applicable grants.Multi year tech plans, grant purchase plan development, liaise between Georgia's public libraries and GPLS ITCoordinate with Director of LSTA and Grant Management to manage and distribute state-level funding for technology in libraries.Tech vendor relations and negotiating discountsTech outreach to Georgia's public libraries. Help libraries connect their IT needs to existing GPLS services or identify viable solutions. Coordinate requested tech training for GPLS and Georgia's public libraries.IT Outreach for libraries including as needed training, staff days, managing external training providers, managing and assisting with development of training on existing IT programs. Includes internal (GPLS) tech training coordination and management.Manage IT supported training videos & platforms, live streams, training/IT event coordination.Lead role in the planning, organization, and management of the annual GPLS-hosted IT conference for Georgia's public libraries.More information:Will be expected to research, develop, and suggest training internally and externally. Will be expected to have a "finger on the pulse" of library tech needs, and develop action plans for libraries and GPLS funding that have large, scalable impact. Will be expected to suggest new programs and improvements or changes to current managed programs.Will manage planning and execution of state-level funding earmarked for library IT needs. Will work with Director of LSTA and Grant Management to develop and approve library plans and necessary contracts. Annual budget planning for individual programs and input for GPLS IT team.This position is heavily involved in training and outreach, primarily for public library staff. Helps integrate new technologies, educates GPLS and library staff on technology solutions. Presents training sessions at annual technology conference, staff days, and as needed. Develops training materials for programs hosted by GPLS IT, manages development of training materials alongside GPLS IT staff. Primary ownership and maintenance of internal IT handbook and external services and support handbook.Other duties as assigned.Required Qualifications Baccalaureate degree required.Over five years of related experience requirePreferred Qualifications Preferred Experience & EducationALA-accredited MLS preferredPublic library experience preferredBachelors in information science, technology, or library-related degreeFive years of experience in one or a combination of: public libraries, library technology applications, and/or technology trainingRequirements include knowledge of and preferably experience with public libraries and library management, reporting and analysis, information management, project management, and competence development (training)Knowledge, Skills, & Abilities AbilitiesMust have the ability to analyze and solve complex problems and deal with a variety of concrete variablesSynthesizes extremely complex or diverse information; Collects and organizes data; Uses intuition and experience to complement data; Designs and documents workflows, procedures and reportsGenerates creative solutions; Translates concepts and information into images; Demonstrates attention to detailAssesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with othersIdentifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops creative and alternative solutionsWorks well in group problem solving situations; Uses reason even when dealing with emotional topics. Skill in interpersonal relations and working with people of varying skill levels and types of expertiseExcellent verbal and written communications and training skillsStrong decision making and problem-solving skillsKnowledgeA basic working knowledge of computer hardware/software, networking, and operating systems is preferred and/or A+ or similar certificationsMaintains comprehensive knowledge of current library trends, emerging technologies, and how they can be applied in a library settingSkillsRequirements include knowledge of and experience with:public libraries and library automationsystems monitoringhelp desk and support platformsreporting and analysisinformation managementproject managementcompetence development (training)USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Conditions of Employment Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.Other Information Work EnvironmentThe work is normally performed in an office, remotely, or on locationThe noise level in the work environment is usually moderateWill require moderate travelPhysical DemandsThe work is typically performed while sitting at a desk or table or while intermittently sitting, standing, bending, walking, crouching or stoopingThe employee occasionally lifts light objectsThe employee occasionally lifts/moves heavy objects (computers, servers, etc.) Background Check Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.