Graduate Employee- Welcome Desk- Graduate Assistant at InsideHigherEd

Requisition:202500421STTitle:Graduate Employee- Welcome Desk- Graduate AssistantEmployee Class:Student employeeCollege Work Study Position:NoDepartment:Academic Success CenterDivision:Division of Academic AffairsHours per week:20Preferred Student Classification:Master’s and Doctoral StudentsNature & Purpose of Position:This role will support the Welcome Desk and service floor operations at the Academic Success Center under the general direction of the Student Success Operations Coordinator. The Welcome Desk Graduate Assistant will support and promote the services, programs, and initiatives of the Academic Success Center. This position will work one-on-one and in group settings to promote academic success, student engagement, personal development, and meaningful connections with SHSU Faculty, Staff, and resources.Work Hours and EnvironmentIn-person position at the Academic Success Center in the Newton Gresham Library. 20 hours per week. Monday-FridayJob Responsibilities:Provide leadership at the Welcome Desk and on the service floorAssist Operations Coordinator with various administrative tasksAid students with appointments and check-insAssist with Campus Connect platform reportingRecommend and connect students to appropriate servicesMonitor ASC email account(s) as it pertains to service needs/requestsGreet guests and offer assistance as neededAssist Coordinator and Specialist with service-related reporting and schedulingTrain and develop returning and newly hired Welcome Desk AmbassadorsParticipate in appointment campaigns to support select servicesCommunicate effectively with professional staffTriage and communicate with students alerted for academic supportCollaborate with other departments to meet student needsPromote ASC services and programs at outreach eventsAttend training and staff meetings as scheduled· Responsible for administrative support tasks not limited to maintaining the office, assisting office staff, maintaining some departmental records, light data entry, running on-campus errands, preparing reports, and helping with other administrative tasks as needed.Other relevant duties as assigned.Other Requirements for the Position:Required Skills:This position is very high in student contact and requires an individual who demonstrates the following:Strong ability to discuss difficult or sensitive topics while maintaining rapport and trust with studentsSkilled in Microsoft ExcelAbility to be both consistent and flexible as circumstances occurFriendly, punctual, approachable, and passionate about student client successStrong problem-solving skills and willingness to seek consultation with supervisor(s)Works well in a team and on independent projectsEffective time management & self-initiativeExcellent oral and written communication skillsComputer Skills (familiarity with Office 365 applications, Zoom, Teams, and Blackboard)Ability to present oneself in an appropriately personable and professional mannerOpen Date:11/10/2025Contact Name & Title:Michelle Seagraves Student Success Operations CoordinatorContact Phone:936-294-3357Contact Email:[email protected] Statement:Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.Annual Security and Fire Safety Report