Group Manager, Residential Installation Operations, GM Energy at GM

Job DescriptionGM Energy is building a best-in-class installation ecosystem to support the next generation of home energy products. As the Group Manager Home Product Installation & Interconnection you will define and execute the strategic approach for how GM Energy delivers residential installations across a diverse national network of certified installers turnkey providers and customer-selected electricians.In this role you will shape the operational model that enables speed quality and customer confidence from installer onboarding and market enablement to in-flight performance compliance and long-term network health. You will work across GM Policy Energy Sales Business Development Product Development and Customer Care to eliminate friction points reduce barriers to EV adoption and ensure GM customers experience a level of service and support unlike anything in the market.This position is a unique opportunity to architect the systems standards and partnerships that will scale GM Energys residential installation footprint nationwide - reshaping the way customers interact with energy at home in their vehicles and across the grid.Why Join GM EnergyThis is an opportunity to shape the future of energy solutions and customer experience at GM. You will lead a team that directly impacts operational efficiency installer success and customer satisfaction and market development in a rapidly growing sector.Responsibilities: Team Leadership & People DevelopmentLead and develop a team responsible for installer onboarding enablement compliance and continuous improvement.Set clear goals measure performance and create accountability across multiple workstreams.Foster a culture of transparency collaboration and innovation.Installer OnboardingOversee certification quality verification and performance benchmarking for new installers.Ensure adherence to GM Energy standards for speed craftsmanship and customer satisfaction.Maintain onboarding SOPs and quality metrics to ensure consistency and scalability.Installer EnablementIdentify priority markets AHJs MSAs and utility partners to accelerate installer readiness.Partner with internal teams to streamline application and permit packets escalation pathways and utility engagement.Manage installer resources within Salesforce Experience Cloud and improve support workflows to reduce call center volume.Installer Compliance & Performance ManagementMonitor installer SLAs cycle times CSAT and adherence to contractual requirements.Drive timely resolution of escalations across active installs and pipeline jobs.Maintain network health dashboards lead monthly MORs and QBRs and partner with purchasing on compliance.Continuous Network ImprovementIdentify systemic issues through data trends across onboarding performance compliance and customer feedback.Design and deliver training education and compliance programs for internal and external partners.Drive initiatives that improve installer engagement reduce cancellations and enhance customer decision-making tools.Required Skills & CompetenciesLeadership excellence including people development delegation and team accountability.Technical fluency in electrical systems home energy installations interconnection requirements EVSE solar and energy storage.Knowledge of AHJ permitting utility interconnection and applicable safety codes.Strong analytical abilities with experience identifying trends and implementing operational improvements.Effective communicator able to translate technical concepts for diverse audiences including electricians utilities policy partners and executives.Ability to manage multiple priorities in a fast-paced environment.QUALIFICATIONSBachelors degree in Electrical Engineering Construction Management or related field preferred.7 years of experience in energy distributed energy resources electrical installation or related industries with 3 years in a leadership or indirect leadership role.Experience managing installer or subcontractor networks compliance programs and customer experience initiatives.Ability to work in Salesforce Excel and data visualization tools; capable of defining KPIs SLAs and reporting standards.Understanding of revenue models for energy products installation services O&M and grid or third-party ownership programsCompensation:The expected base compensation for this role is: $149500 - $229100. Actual base compensation within the identified range will vary based on factors relevant to the position.Bonus Potential:An incentive pay program offers payouts based on company performance job level and individual performance.Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.#LI-HM1



About GMOur vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.Why Join UsWe believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.Benefits OverviewFrom day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.Required Experience:Director Key Skills Business Development,Electrical Engineering,Management Experience,HVAC,Territory Management,Project Management,Quality Control,Contract Management,Budgeting,Program Development,Public Speaking,Contracts Employment Type : Full-Time Experience: years Vacancy: 1