Group Room Coordinator - National Center for Employee Development (NCED) at Aramark

Group Room Coordinator - National Center for Employee Development (NCED)

The Group Rooms and Reservation Coordinator oversees the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs. This person will be responsible for processing and handling group rooming lists and reservation requests, analyzing room inventory, and helping with staffing needs of the front desk. This position requires individuals with a keen attention to detail, a strong dedication to customer service, and a positive and friendly attitude.

Job Responsibilities

LOCATION SPECIFIC DUTIES AND RESPONSIBILITIES-

Monitor and analyze rooms inventory and increase average rate

Help with staffing needs at the front desk and train agents on the operations of the reservation department

Attend meetings to support business operations

Calculate and prepare room pick-up reports

Initiate and prepare reports as required

Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other accommodations, and client correspondence relating to reservations

Support revenue management strategies

Manage all aspects of reservations including: processing rooming lists, revisions, cancellations, modifications in both Opera and ihotelier for both group and transient

Manage all Courtesy and Social Room Blocks

Complete group set up and all that entails (group summary sheet, rates, shoulder nights, packages, taxes, routing special requests)

Collaborate with CP and Sales regarding group contracts and resumes to ensure groups are set up in compliance (rates, packages match what is contracted)

Support FOM in management of all LNR accounts

Build groups in iHotelier/USPS OPERATING SYSTEM and manage interface between ihotelier/USPS OPERATING SYSTEM and Opera on the group side

Manage/oversee hotel inventory and support FOM in sell out/over sell situations- open/close inventory, balance room type inventory, etc. Communicates effectively with all team members Promotes Brand Culture All other duties as assigned by management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Must pass the USPS Federal Background check