GSD Technical Specialist I at Konica Minolta Business Solutions

OverviewKonica Minolta currently has an exciting opportunity for a GSD Technical Specialist I Perform basic technical support to resolve customer reported issuesAssist in mentoring/coaching and general elevation of technical skillset of junior personnelProvide technical advice as required on core products, technology and servicesAssists with customer specific engagements and managed deployments ResponsibilitiesFollows prescribed process and procedures including systems, schedule adherence and tool utilizationCommunicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner to internal and external partiesHandle inbound requests and escalations including support incidents, service requests, and orders using KMBS systems and following customer specific procedures and policiesUtilizes listening skills to understand the nature of the customer request and determine best course of action including resolution of technical issues and proper handling of account specific proceduresIdentify urgent situations that require additional actions to satisfy the customers' needs including technical escalation of issue; Utilizes tools, system knowledge and other resources effectivelyPerform troubleshooting on complex/advanced KM technologies to remotely resolve issue or escalate as requiredFollow through on commitments, research as needed using available resourcesIdentify and document troubleshooting examples to improve customer issue resolutionParticipates occasionally on routine quality assurance reviews of peers to help improve the effectiveness of the team; Provides guidance and support to junior team membersAnalyze incident trends using available statistical data to identify support improvement opportunitiesActively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experienceComplete projects and tasks as assigned by managementNOTE: Domain duties are detailed in specific job posting QualificationsHigh school or equivalentMinimum 2 years' experience as help desk / service technicianProficent verbal and written communication skillsKnowledge of systems and applications used to support a call center environmentAptitude to learn KM Product specific knowledgeCompTIA A+, N+, Microsoft network and windows certifications preferredGood customer service and interpersonal skillsAbility to problem solve and perform advanced troubleshooting with minimal assistanceComputer skills - Microsoft Office, Word, Excel, PowerPointPositive attitude and collaborates well with team membersDetail OrientedAbility to multi-task work in a fast paced environmentCould be subject to additional screening (background checks, credit check, drug testing, etc.) to satisfy customer security requirements for access to their network, systems, locationsOccasional travel as requestedKonica Minolta experience preferredKonica Minolta Outward Associate required within the first 6 months of employment NOTE: Domain skills are detailed in specific job posting About UsKonica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica MinoltaSolutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.