Guest Experience Curator(Butler) at AccorHotel

The Faena Guest Experience Curator delivers unique services and amenities carefully tailored to each guest staying at the hotel.  With the highest level of sophistication discretion and anticipation the Faena Butler greets every guest at the doorsteps of a perfectly prepared guest suite. The finest amenities paired with personal attention by a dedicated Faena Butler await every guest throughout their stay. Traditional butler services are matched with the demands of todays luxury traveler to create memorable experiences throughout. They are the main point of contact for guests staying in the signature suites. Making guests happy and comfortable. They ensure that the guests are given a good experience during their stay. This full-time position has an hourly compensation of $36.00 per hour.Qualifications : High School Diploma or equivalent At least 2 years related experience Luxury experience required SKILLS Excellent communication skills Interpersonal skills Problem solving skills Organizational and management skills Ability to multitask  Candidates should be able to perform basic computer operations with sufficient knowledge of Microsoft office suite  Flexible adaptable and discreet Discretion meticulous attention to detail   DUTIES AND RESPONSIBILITIES  Maintains complete knowledge of and complies with all departmental policies service procedures and standards  Maintains complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Resolves guest complaints ensuring guest satisfaction Monitors and maintains cleanliness sanitation and organization of assigned work areas.  Maintains complete knowledge of All Faena guests. Scheduled daily activities In-house groups  Hotel extension numbers  All special requests (wake up calls DND etc.)  Hours of operation of each outlet  Features and services provided by the hotel  Acts as the final gatekeeper of room preparedness and fulfillment of guest request/preference items collected by the guest experience team  Facilitates garment pressing shoeshine etc.  Assists with maintenance of each room daily refreshing water and daily amenity Assists with departure plans on the day prior to departure; assists guests upon departure Communicates with all housekeeping team members to ensure all guestrooms and suites are cleaned and maintained to the highest standard. Coordinates with all housekeeping the timing for occupied guestroom servicing based on guest preference.  Meets arriving guests at the guestroom doorstep upon arrival or within 5 minutes after entering a guest room Offers detail room orientation complimentary pressing and fresh bucket of ice upon arrival of guest. Coordinates room service with in-room dining and assist in preparing the room for a meal. Maintains butler pantry and keep inventory of all items. Coordinated guest requests with Guest Experience Manager and Concierge team. Always remain well-groomed Perform all duties with professionalism and a pleasant demeanor    PHYSICAL DEMANDS AND WORK ENVIRONMENT Ability to lift up to 25 pounds  Ability to move safely in uneven terrain or in confined spaces;  Ability to see and respond to dangerous situations;  Ability to see and respond to dangerous situations;  Ability to remain in stationary position for 8 hours or more.  Walking and standing are required for the rest of the working day.   Length of time of these tasks may vary from day to day and task to task;  Availability to work when the hotel Is open: This includes nights weekends and holidays.  CPR and First Aid certified Medium Work: Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently and/or up to 10 pounds of constantly to move objects.  May occasionally lift and/or move up to 25 pounds.  Additional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time Key Skills Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance Experience: years Vacancy: 1