Guest Relations Coordinator - ASU PD at InsideHigherEd

Job Title: Guest Relations Coordinator - ASU PD Location: Albany State Rec. Location Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 291418 About Us Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to: medical and major medical insurance, group life insurance, participation in the Teachers' Retirement System of Georgia, the Optional Retirement Plan (for faculty and exempt employees only), Social Security, and the Tuition Assistance Program (after six months of employment).Location Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.Job Summary Albany State University is seeking a Guest Relations Coordinator to join its dedicated University Police Department team. This highly visible and impactful role is ideal for a professional who thrives in a dynamic environment and is passionate about service, safety, and operational excellence.As the Guest Relations Coordinator, you will be the welcoming face of the university for all campus visitors including guests, contractors, and vendors, ensuring their experience is both secure and seamless. You'll manage visitor access, coordinate administrative functions, and serve as a key liaison across departments to support campus safety initiatives. This is more than a front desk role - it's an opportunity to contribute meaningfully to the university's mission by fostering a safe, organized, and hospitable campus environment. Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM. Flexibility is required to support special events, collegiate games, and other occasional responsibilities that may occur outside of regular business hours, including evenings and weekends.Make Your Mark at Albany State UniversityIf you're passionate about creating meaningful guest experiences while supporting campus safety and operational excellence, we invite you to bring your talents to Albany State University.Apply today and become part of a university that's committed to transforming lives through education and service. Responsibilities Visitor Engagement & Campus Safety:Serve as the primary point of contact for all campus guests, including visitors, contractors, and vendors.Manage the guest check-in process, ensuring full compliance with university safety and security protocols. Issue visitor placards and provide clear instructions for campus navigation and access. Maintain accurate and confidential visitor logs and documentation for reporting and compliance purposes. Administrative & Operational Support:Professionally answer and route incoming calls, addressing inquiries and escalating concerns as needed.Perform data entry and maintain organized records using university systems and Microsoft Office Suite.Prepare reports, presentations, and materials using Excel, Word, and PowerPoint.Operate standard office equipment and assist with the creation of materials for departmental briefings and events.Communicate via radio with police personnel to support real-time coordination and campus operations. Cross Departmental Coordination:Collaborate with internal departments to schedule and accommodate guest visits and appointments.Provide backup support to dispatch operations when necessary, ensuring continuity of communication.Evaluate current visitor management practices and recommend improvements to enhance efficiency and service quality.Other duties as assigned.Required Qualifications Associate's degree from an accredited institution in Public Administration, Criminal Justice, Business, Communications, or a closely related field.Minimum of 1-2 years of demonstrated experience in administrative support, customer service, or visitor management.Ability to multitask and manage time effectively.Proficiency in Microsoft Office and visitor management systems.Strong interpersonal and communication skills.Ability to work independently and handle sensitive information with discretion.Flexibility to work weekends, holidays, and occasional evenings. Preferred Qualifications Familiarity with radio communication and dispatch protocols is preferred. Proposed Salary Compensation is competitive and will be based on the candidate's education, experience, and qualificationsRequired Documents to Attach Cover letterResumeList of three professional references with contact informationKnowledge, Skills, & Abilities Knowledge:Knowledge of departmental policies and procedures Confidentiality Proficient in Microsoft Office suite Information gathering and monitoring skills This position requires community engagement with faculty, staff, students, and visitorsSkills:Excellent communication skills (verbal and written)Organizational and planning skillsCommunication skillsProblem-solverCritical thinkerTime-managementLeadership skillsGood listenerHighly organized and detail-orientedAttention to detail and accuracyAbilities:Can work in a fast-paced environmentA team playerAdaptabilityContact Information For more information or questions about a job posting, please contact the Office of Human Resources at (229) 500-2026 or by email at [email protected]. For technical support, please call OneUSG Connect Support at (877) 251-2644 or by email at [email protected] Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Institutional Values ExcellenceWe achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.RespectWe are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.CommunityWe strive to build community and value a good mindset.TeamworkWe seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.LearningWe cultivate a practice of global pedagogies in a learning environment.Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.Certain positions may also require the selected candidate to submit to or have:* a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage* a motor vehicle report for positions that require driving an Albany State University vehicle* a successful pre-employment drug testSupervisory ControlsThe supervisor assigns work in terms of general instructions. The supervisor spot- checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.GuidelinesGuidelines include ASU Policy and Procedure Manual, BOR guidelines, and the ASU Employee handbook. These guidelines are generally clear and specific but may require some interpretation in application.ContactsContacts are typically with dispatchers, security officers, police officers, fire department, faculty, staff, students and outside law enforcement agencies.Contacts are typically to give or exchange information; to provide services; and to resolve problems.Physical Demands/Work EnvironmentThe work is typically performed while sitting at a desk or table and intermittently sitting, standing, stooping, or walking. The work is typically performed in an office environment, computer room or event space. Equal Employment Opportunity Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.