Guest Service Agent (Full Time, PM) Hilton Chicago O27Hare Airport at Hilton

The Hilton Chicago OHare Airport hotel is looking for a Guest Service Agent (Full time) to join their Front Office team!Located on the grounds of Chicago OHare International Airport with an underground walkway to Terminals 1 2 and 3 plus a shuttle to Terminal 5.The ideal candidate will be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.Shift: This is a full-time opportunity which requires availability to work different shifts along with weekends and holidays.Pay: $20.00 per hourThe Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:Access to your pay when you need it through DailyPay$250 discount on parking in C LotMedical Insurance Coverage - for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)The Go Hilton travel discount programSupportive Parental LeaveMatching 401(k)Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15%discountDebt-free education: Access to a wide variety of educational credentials (ex. college degrees high-school com literacy professional certificates and more)Career growth and developmentTeam Member Resource GroupsRecognition and rewards pro* Available benefits may vary depending upon property-specific terms and conditions of employmentWhat will I be doingAs a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her>Assist guests with check-out including but not limited to ensuring rooms and services are correctly accounted using the point-of-sale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cardsDemonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancyRespond to guest inquiries and requests and resolve issues in a timely friendly and efficient mannerField guest complaints conduct research and resolve and negotiate solutions for guest satisfactionReceive input retrieve and relay messages to guestsWhat are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityThe Benefits:Access to your pay when you need it through DailyPay$250 discount on parking in C LotMedical Insurance Coverage - for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)The Go Hilton travel discount programSupportive Parental LeaveMatching 401(k)Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15%discountDebt-free education: Access to a wide variety of educational credentials (ex. college degrees high-school com literacy professional certificates and more)Career growth and developmentTeam Member Resource GroupsRecognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment.What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!EOE/AA/Disabled/VeteransRequired Experience:Unclear Seniority Key Skills Business Development,Business Intelligence,Time Management,Hospitality Management,Outbound Calls,Communication,Service Areas,Relationship Management,Administrative Services,Client Services,Customer Service Management,Regular Maintenance,Sales Support,Safety and Security Employment Type : Full-Time Experience: years Vacancy: 1