Guest Service Agent Limelight Ketchum at Aspen Skiing Company

Summary The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Guest Service Manager.Job Posting DeadlineApplications for this position will be accepted until January 11 2026.Essential Job Functions/Key Responsibilities    Pick up and deliver guests to various local locations as scheduled by the Front Desk    Familiarize guests with points of interest restaurants activities and hotel facilities while transporting guests    Know about all daily hotel functions locations and times for appropriate guest direction    Maintain constant communication with Front Desk for itinerary changes and guest requests    Check inside and out of vehicles for cleanliness    Clean inside and outside of vehicles when needed    Check all essential fluids including oil and brake fluid and check the tire pressure    Report any problems with the vehicles to Guest Services Manager    Follow baggage tagging procedures and ski storage procedures    Deliver messages packages or other items to guest rooms or other areas of the hotel expeditiously placing in designated areas    Maintain a high standard of cleanliness in the Lobby and Luggage storeroom    Fill out vehicle maintenance checklists as directed    Report all accidents accurately filling out incident reports immediately    Assist Front Desk in locating lost baggage through airlines and guest services desk at airport    Other duties as assignedQualifications : Education & Experience Requirements    Must be over 18 years of age    A valid drivers license is required    High School Diploma or high school equivalent preferred    One year of guest/ customer service skills preferredKnowledge Skills & Abilities    Knowledge of hotel fire and safety procedures. Assist in emergency and security procedures as directed by management    Knowledge of product or service (example retail product food & beverage products)    Knowledge of company policies and procedures    Proficiency in communicating clearly both verbally and in writing to team members and customers    Ability to work in collaboration with others to achieve team goals    Assist in emergency and security procedures as directed by management    Ability to maintain the cleanliness of work area    Ability to engage with customers in a positive and helpful manner    Ability to always drive safelyAdditional Information : Work Environment & Physical Demands    Ability to reach crouch kneel see hear sit drive a shuttle/car for extended periods of time; squat kneel and bend    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces    Must be able to frequently lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)Job Benefits This position is classified as a regular full-time position eligible for the following benefits:Enrollment dates differ across the various programs.      Health Dental and Vision Insurance Programs    Flexible Spending Account Programs    Life Insurance Programs    Paid Time Off Programs    Paid Leave Programs    401(k) Savings Plan    Employee Ski Pass and Dependent Ski Passes     Other company perksThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .          This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.E-Verify & Right to Work PosterRemote Work : NoEmployment Type : Full-time Key Skills Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette Experience: years Vacancy: 1