Guest Service Agent, The Statler Hotel at Cornell University

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business the school is leading the world in teaching and researching the business of hospitalitymarketing finance real estate operations and more all applied to the worlds largest and most exciting industry. Top faculty industry leaders alumni and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.Located in the heart of a vibrant Ivy League campus the Statler Hotel is part of Cornell Universitys Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity the humble spirit of Upstate New York and the scenic beauty of the Finger Lakes region the Hotel has earned the dual distinction as the areas only AAA Four Diamond Award-winning property and the Ivy Leagues only teaching hotel. With 153 rooms the Statler Hotel is a full-service property with a conference center four restaurants and over 16000 square feet of meeting and banquet facilities. While position responsibilities vary every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative collaborative open and welcoming; showing respect compassion and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.Under the direct supervision of the Front Office Manager the Guest Service Agent provides warm genuine and personalized experiences to a very discerning clientele. The GSA is responsible for a quick and efficient arrival process; fulfills guest requests (or communicates to the appropriate department) and follows up to ensure satisfaction; distributes mail and messages and completes the payment process with accuracy at departure checking guests out of the hotel with a level of service that meets or exceeds guest expectations. Assists at the bell stand with deliveries greeting guests and valet services. The GSA collaborates with the Sales Department to configure group bookings and to ensure excellent service is provided to the meeting planners and conference participants. Works in conjunction with all members of the front office team to provide training and coaching to student employees takes reservations by phone and email and assists with the implementation of our revenue management strategy. Candidate must be flexible in scheduling and able to work weekends and holidays as business dictates. Performs other duties as assigned.Required Qualifications:Experience in and/or demonstrated commitment to supporting inclusion and belongingExperience working directly with people from diverse racial ethnic and socioeconomic backgrounds.Experience incorporating the perspectives of multiple communities including communities of color.High school diploma or equivalentValid drivers licenseSuperior communication skills (verbal and written) and professional phone etiquettePride in personal appearance and dignified composureWarm and enthusiastic personality committed to giving your bestSeeks and receives feedback and is continuously pursuing growthBasic computer skillsPreferred Qualifications:Accounting experienceProficiency with Microsoft Office Suite Knowledge of hotel management systems revenue management and/or online travel agencies (OTAs)Associate or bachelors degree in hospitality management or equivalent University Job Title:Guest/Client Services Agent Job Family:Auxiliary Services Level:C Pay Rate Type:Hourly Pay Range:$24.30 - $26.79 Remote Option Availability:Onsite Company:Endowed Contact Name:Nahum Guerra-Nunez Contact Email: Job Titles and Pay Ranges:Non-Union PositionsNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic DisciplineTo learn more about Cornells non-union staff job titles and pay ranges see Career Navigator.Union PositionsThe hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.Current Employees:If you currently work at Cornell University please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.Online Submission Guidelines:Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. 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This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.EEO Statement:Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of ... any person ... any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. Wehire based on merit andencourage people from historically underrepresented and/or marginalized identities to with federal law Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.Required Experience:Unclear Seniority Key Skills Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 24 - 26