Guest Service Supervisor, Full-Time at Pacifica Hotels

The Redondo Beach Hotel a Tapestry Collection by Hilton is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.Essential Functions and Responsibilities of the job include but are not limited to:Maintain a friendly cheerful and courteous demeanor at all times while providing personalized service to hotelCommunicate effectively with guests and fellow team members.Be proficient at all Guest Service systems and processesSupervise train coach and retrain Guest Service Team on systems processes procedures and guest interactionOversee and ensure accountability in all aspects of Guest Service Teams performanceResponsible for all front office activity during scheduled shiftsMonitor and adjust room availability statusCheck travel agent commissions franchise frequent stay program activity and central reservationsMonitor and complete filing of registration cards reservations correspondence and no-showsCheck Maids list and ensure room availability status is accurateCheck and audit banks.Check dry cleaning statusSubmit daily report to Guest Services Manager or General Manager (written or verbal).Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phoneContribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operationsProvide assistance to other team members and departments to contribute to the best overall performance of the department and hotelPerform other duties as assigned requested or deemed necessary by ManagementHealth Benefits Travel Perks & MoreMedical Dental and Vision Insurance 401k Vacation and Sick Leave are offered with this position along with a Team Member Travel Program encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.Pay Range: $24.00 - $25.00/hourRequired Experience:Manager Key Skills Access Control System,Babysitting,B2C,Law,Digital & Creative,Entry Level Finance Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 24 - 25