Guest Services Agent at Pursuit Collection

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This is a remote, boat-in position located in Kenai Fjords National Park. Due to this, all positions at KFWL require assisting in other departments.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Kenai Fjords Wilderness Lodge. The Lodge is on Fox Island, deep in Kenai Fjords National Park, that is only be accessed via watercraft. Due to the remote nature of our location, our staff must work collaboratively across departments and embrace the opportunity to provide our guests an unparalleled experience by filling in where business needs dictate. As Guest Service Agent, you will be a team member that wears many hats. This role largely assists with housekeeping of shared public areas, luggage handling, gift shop and general maintenance of the facilities. You will have a range of duties and responsibilities to include:

• Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
• Familiarize guests with local activities and lodge services
• Works closely and facilitates information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
• Ensure sure that island laundry is transported to the boats and possessed for cleaning
• Ensure that clean island laundry is put away and organized properly
• Keep work areas clean, neat, and organized, including the main housekeeping facilities
• Attend staff meetings and safety meetings
• Inform Supervisor of any additional needs to carry out duties
• Pass on any important information to the KFT Front Desk and to the KFWL manager on duty
• Conduct food and beverage service including setting and preparing the day lodge dining room, setting the buffet line and cleaning up after the meal
• Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending trash, sweeping, washing windows and cleaning restrooms
• Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage

REQUIRED SKILLS & QUALIFICATIONS

• Be flexible and available to work a variety of shifts including days, evenings, weekends and possibly some holidays
• Be comfortable working on your feet for extended periods of time in both indoor and outdoor environments
• Some experience working in the tourism/hospitality industry a plus
• Housekeeping or commercial laundry experience a plus
• Strong commitment to working on a team
• Ability to be resourceful, flexible and adaptable – go with the flow
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Have solid communication skills, attention to detail and focus on quality
• Have an excellent hospitality mindset and both internal and external guest service skills
• Keep a focus on safety and safe operations
• Desire to embrace remote living with a small tight knit community of coworkers in shared spaces and common rooms with mutual respect and consideration
• TAPs (Training for Alcohol Professionals) card from the state of Alaska. This can be obtained onsite.
• Alaska Food Worker Card. This can be obtained onsite.
• CPR, First Aid and AED

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 
 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.